Legal Print Services Lead

ManpowerGroup WorkMyWay•Austin, TX

9d•Onsite

About The Position

The Legal Print Services Lead supervises the day-to-day operations of a one- to three-person site in a legal office environment. The role reports directly to an Account Manager and supports employee development and employee relations matters. It develops, implements, and reviews procedures to promote compliance, efficiency, and continuous improvement. The position prepares, creates, validates, and invoices client billing according to customer requirements. It serves as the primary point of contact for customer issues and leads issue resolution while supporting copy, production and scanning, fax, mail and shipping, hospitality services, conference room setup and scheduling, receptionist backup, facilities support, and inventory control. The role also seeks to maintain acceptable site profitability and identify opportunities to enhance customer workflows through additional services. The Site Leader works hands-on in daily operations, manages confidential and time-sensitive legal documents, and ensures accurate, high-quality work under strict deadlines. The role requires knowledge of legal matter workflows, legal documentation and processes, chargeback billing, legal records management, and relevant legal technologies. It also supports off-site trial preparation and scheduling of equipment, labor, and supplies.

Requirements

High school diploma or GED.
Two or more years of experience in a related field.
Strong organizational skills.
Ability to establish goals, lead teams, and train employees effectively.
Strong technical aptitude and ability to operate complex machinery and equipment.
Ability to stay current on technology, industry trends, and best practices.
Strong customer service and relationship management skills.
Excellent written and verbal communication abilities.
Strong leadership, coaching, and employee development capabilities.
Effective problem-solving and decision-making skills.
Ability to manage multiple priorities and competing deadlines.
Ability to maintain confidentiality and professionalism in a legal environment.

Nice To Haves

At least two years of experience in the legal industry.
Experience supporting legal practice areas such as criminal law, civil litigation, corporate law, real estate law, bankruptcy law, or intellectual property law.
Proficiency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, and legal software applications.
Experience delivering classroom and/or informal training.
Experience operating advanced production equipment and completing complex document production projects.
Familiarity with legal technologies and software, including document management systems and cost recovery systems such as Copitrak and Equitrac.
Knowledge of legal records management processes.
Familiarity with legal documents and processes, including closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and filing procedures.

Responsibilities

Supervise the day-to-day operations of a one- to three-person site and provide employee development support.
Assist with employee relations matters related to supervising and directing staff.
Develop, implement, and review procedures for compliance, efficiency, and continuous improvement.
Prepare, create, validate, and invoice client billing according to customer requirements.
Serve as the primary point of contact for customer issues and lead issue resolution.
Support copy, production and scanning, fax, mail and shipping, hospitality, conference room setup and scheduling, receptionist backup, facilities support, and inventory control.
Maintain acceptable site profitability and identify additional services that could improve customer workflows.
Understand and support chargeback billing for work, supplies, labor hours, and services.
Assist with scheduling equipment, labor, and supplies for off-site trials.
Implement and manage the Ricoh Service Excellence methodology.
Work alongside the team in daily operations in accordance with customer requirements and maintain formal daily contact with customers.
Handle confidential and time-sensitive legal documents and ensure quality, accuracy, and expedited turnaround under strict deadlines.
Provide professional support to legal secretaries, project managers, paralegals, associates, partners, clients, opposing counsel, court reporters, vendors, staff, and other stakeholders.
Provide training on workflows and equipment operation as needed.
Review and correct employee time records to ensure payroll accuracy.
Manage labor, materials, and supplies to achieve shift profitability.
Maintain operational quality and compliance with audits, deadlines, and service standards.
Schedule work and manage workflows to meet quality and deadline requirements.
Hold direct reports accountable for productivity, quality, and operational efficiency.
Facilitate resolution of pricing, order intake, and invoicing issues.
Support performance objectives through development plans, 90-day plans, and regular performance reviews.
Post reports reflecting productivity, quality, and deadline performance.
Maintain positive internal working relationships through professional communication.
Complete site reports and administrative paperwork accurately and on time.
Complete month-end management reports and assist the Account Manager with monthly financial reviews and reporting.
Perform other duties as assigned.