Legal Print and Office Services Manager

ManpowerGroup WorkMyWay•San Diego, CA

1d•$21 - $30•Onsite

About The Position

The Site Manager is accountable for the daily operations of a small- to medium-sized site and the management of a small team. The role oversees contracted services that may include Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. The Site Manager manages talent assessment, employee development, performance, engagement, and customer satisfaction while promoting service excellence, operational efficiency, and financial accountability. The position is the primary liaison between Ricoh and the customer, maintaining client relationships and fulfilling contracted service commitments.

Requirements

High school diploma or GED.
Three to five years of experience in a related B2B, operational, or technical environment.
Three to five years of customer-facing experience.
Demonstrated knowledge and understanding of technology and business operations.
Proficiency with Microsoft Office 365 applications.
Strategic thinking and decision-making skills.
Strong complex problem-solving abilities.
Excellent customer service and client relationship management skills.
Strong leadership, coaching, and employee development capabilities.
Ability to present information effectively to small and medium-sized groups.
Professional written and verbal communication skills.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Technical aptitude and ability to learn new systems and technologies.
Financial awareness and analytical skills.
Ability to work independently and collaboratively across functional teams.

Nice To Haves

Two or more years of management or leadership experience.
Experience managing service delivery, operations, or business support functions.
Experience in professional services, legal, corporate, or managed services environments.

Responsibilities

Manage daily site operations and lead a team of direct reports.
Prioritize competing responsibilities and achieve service levels and operational goals.
Communicate team vision, objectives, and priorities and foster a positive work environment that supports engagement and retention.
Apply knowledge of Ricoh products, services, and solutions to support customer needs and identify service enhancements.
Manage production labor percentages and quality control standards.
Improve operational quality using Ricoh Service Excellence methodologies and tools.
Ensure compliance with Service Level Agreements and work with customers to improve business processes and service delivery.
Meet quality standards through audit compliance, productivity management, and best practices.
Align staffing levels, employee skills, and equipment capabilities with production demands.
Lead, coach, mentor, and develop team members; recognize employee contributions and communicate expectations and performance standards.
Provide ongoing coaching, counseling, training, and cross-training; manage Individual Development Plans, conduct performance evaluations, and support career development.
Address employee relations matters with support from assigned leadership.
Maintain daily formal contact with customers and understand client business requirements.
Create a customer-focused environment through regular communication, end-user feedback, and satisfaction surveys.
Support business retention through proactive engagement and service excellence.
Identify service gaps, process inefficiencies, and scope changes while meeting contractual and financial obligations.
Serve as the primary contact for operational and service-related customer concerns.
Resolve pricing, order-processing, and invoicing issues with internal partners and Sales.
Support financial performance goals by managing labor, operating expenses, and productivity.
Create and support operational reports, customer presentations, business reviews, and performance metrics; assist with value-added reporting and business improvement recommendations.
Comply with company policies, procedures, and safety requirements; support continuous improvement and operational best practices; perform other duties as assigned.