Senior Legal Operations & Contract Systems Analyst

Regeneron Pharmaceuticals • Sleepy Hollow, WY

9d • Remote

About The Position

Regeneron is seeking an experienced Senior Legal Operations & Contract Systems Analyst to support and enhance contract management operations, governance, analytics, user adoption, change management, and the contract technology ecosystem, including the Icertis Contract Lifecycle Management (CLM) platform. The role supports the Transactions Law Group and partners with Global Procurement, IT, Compliance, business stakeholders, and technology vendors to improve enterprise contract practices, operational efficiency, adoption, and data-informed decision-making. It combines legal operations, contract governance, stakeholder engagement, process improvement, training, analytics, end-user support, and technology administration.

The analyst supports contract processes throughout the lifecycle, including intake, review, approval, execution, renewal, amendment, and archival. The role helps establish governance standards and best practices, maintain contract data quality and compliance, and improve classification, indexing, searchability, workflows, collaboration, reporting, and user experience.

The position supports administration and configuration of Icertis CLM, including templates, clause libraries, master data, metadata, notifications, business rules, workflows, and system settings. It coordinates enhancements, upgrades, testing, and releases, and collaborates with IT, AMS support teams, Icertis, Whatfix, and other vendors to resolve issues and improve usability. It also contributes to technology roadmap discussions and initiatives involving integrations, automation, analytics, AI-enabled contract solutions, and future contract intelligence capabilities.

The analyst develops and delivers onboarding, training, communications, office hours, quick reference guides, FAQs, SOPs, newsletters, and digital adoption content. The role leads or supports change management and adoption efforts, gathers business requirements and user feedback, analyzes processes, and recommends scalable improvements that increase efficiency, standardization, transparency, auditability, and compliance. It develops dashboards, reports, KPIs, and operational insights related to contract volume, cycle times, approvals, renewals, compliance, and user adoption, supporting leadership decision-making and continuous improvement.

The position is remote in the Eastern time zone, with occasional on-site visits to Sleepy Hollow, New York. It is part of the Transactions Law Group.

Requirements

• Bachelor’s degree in Business Administration, Legal Studies, Legal Operations, Information Systems, Procurement, Finance, Communications, Organizational Development, or a related field.
• At least 5 years of experience in legal operations, contract management, contract administration, procurement operations, legal technology, or a related discipline.
• Experience supporting Contract Lifecycle Management (CLM) platforms.
• Experience managing contract governance, approval processes, compliance requirements, and business operations.
• Strong understanding of CLM processes, controls, data quality, reporting, user adoption, and operational best practices.
• Experience developing training programs, user communications, onboarding materials, and process documentation.
• Experience leading or supporting change management, communications, user adoption, or organizational readiness initiatives.
• Strong analytical, reporting, communication, presentation, and stakeholder management skills.
• Demonstrated ability to influence and engage stakeholders across legal, procurement, IT, and business functions.
• Excellent written and verbal communication skills, including executive, training, and end-user communications.
• Ability to manage multiple priorities and cross-functional initiatives.
• Ability to translate business needs into practical, scalable solutions.

Nice To Haves

• Experience supporting or administering Icertis CLM.
• Experience with legal operations technology, contract intelligence platforms, AI-enabled contract management solutions, or digital transformation initiatives.
• Experience with Whatfix or similar digital adoption platforms.
• Familiarity with reporting, dashboards, business intelligence tools, and operational KPIs.
• Knowledge of Oracle, Workday, Adobe Sign, procurement systems, CRM platforms, ERP integrations, or related enterprise applications.
• Experience in biotechnology, pharmaceutical, healthcare, or another regulated industry.
• Familiarity with legal operations, procurement operations, contract governance, and change management methodologies.

Responsibilities

• Support contract lifecycle management processes, governance, controls, and best practices across legal, procurement, and business functions.
• Support contract intake, review, approval, execution, renewal, amendment, and archival activities.
• Support the development and implementation of contract governance standards, processes, policies, procedures, and operational best practices.
• Promote consistent use of approved systems, workflows, and governance practices throughout the contract lifecycle.
• Review contract classification, indexing, metadata, signatory information, and governance controls to maintain data quality and compliance.
• Administer and support Icertis CLM, including templates, clause libraries, master data, metadata, notifications, business rules, workflows, and system settings.
• Coordinate system enhancements, upgrades, testing, and release deployments.
• Collaborate with IT, AMS support teams, Icertis, Whatfix, and other vendors to troubleshoot and resolve issues and improve platform usability.
• Support the development, testing, and deployment of contract templates, intake forms, workflow updates, routing enhancements, and configuration changes.
• Monitor platform performance, user feedback, and support trends to identify system enhancements and continuous-improvement opportunities.
• Contribute to technology roadmap discussions and identify opportunities to enhance the contract management ecosystem.
• Develop and deliver onboarding, training, and user support programs for effective CLM use.
• Create digital adoption content, guided user experiences, job aids, quick reference guides, FAQs, SOPs, training materials, newsletters, and user communications.
• Plan and deliver communications for platform enhancements, releases, process changes, and organizational initiatives, including stakeholder-specific and executive-ready updates.
• Lead or support user adoption, change management, awareness, stakeholder engagement, and organizational readiness initiatives.
• Manage CLM communications, awareness campaigns, office hours, training resources, and support content on RON and other internal platforms.
• Establish feedback mechanisms and work with stakeholders to identify adoption challenges, training needs, pain points, and improvement opportunities.
• Support Change Agent networks, pilot programs, user communities, and stakeholder engagement activities.
• Gather and document business requirements and analyze contract management processes; recommend improvements that increase efficiency, standardization, transparency, and compliance.
• Identify opportunities for automation, simplification, and continuous improvement across the contract lifecycle.
• Improve contract intake, workflow routing, collaboration, reporting, data quality, searchability, and user experience in partnership with stakeholders.
• Support implementation, testing, and adoption of AI-enabled contract solutions and future contract intelligence and automation capabilities.
• Participate in CLM integration initiatives involving Oracle, Workday, Adobe Sign, procurement systems, CRM platforms, and other enterprise applications.
• Develop and maintain dashboards, reports, and KPIs for contract volume, cycle times, approval metrics, renewals and expirations, compliance, and user adoption.
• Communicate metrics and actionable insights on adoption, process effectiveness, operational performance, and continuous improvement.
• Partner with leadership to define success measures and reporting strategies, and support leadership reporting on system adoption, operational performance, and strategic initiatives.
• Monitor trends and metrics to identify opportunities for efficiency gains, compliance improvements, and risk reduction.

Benefits

• Competitive and comprehensive total rewards package, which may include annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, medical, dental, vision, life and disability insurance, paid time off, and family support benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior