Key Holder Jobs

About The Position

Requirements

• Must be over the age of 18.
• Retail and/or customer service experience is required.
• Must be available to work at least 30 hours per week, including nights and weekends, and accommodate a changing schedule.
• Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Genuine passion for exceptional customer service and developing customer relationships.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Enthusiasm for fashion, helping others develop personal style, keeping up with trends, and styling pieces.
• Growth mindset and strong desire to learn, grow, and embrace new ideas.
• Passion for giving back and serving the community.
• Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

• Model and teach WOW service with a customer-focused mentality, using the WOW Service Principles to connect with guests and make a difference in their day.
• Train and develop Stylists to provide WOW experiences, and help ensure guests feel welcome and seen.
• Help drive sales by maximizing store productivity and building guest connections through WOW experiences.
• Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
• Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
• Educate guests and team members about products and personal style, and recommend products to meet guest needs.
• Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
• Support team members in providing guest experiences, share ideas, and collaborate toward mutual accountability and commitment.
• Proactively resolve guest concerns and take on opportunities and challenges with urgency and enthusiasm.
• Set clear, attainable goals and provide ongoing feedback through real-time coaching; help others succeed through direct and supportive feedback.
• Assist with daily store operations as needed.