Key Holder (Part-Time) @ Sheraton Phoenix Downtown

Event Network•Phoenix, AZ

4d•Onsite

About The Position

As a Key Holder, you’ll support the store’s day-to-day operations alongside the management team and help create memorable guest experiences. The role includes meeting guest-service standards, processing sales transactions accurately and efficiently, restocking merchandise, and completing other tasks assigned by store management. Key Holder Associates also follow company and hotel standards and procedures for store operations.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods; walk; and use hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance to provide quality service.
Use suggestive selling techniques, including open-ended questions, promoting items, and attempting to add items to each sale.
Stay knowledgeable about products, current sales and promotions, sales targets, key performance indicators, and new products.
Maintain merchandise presentation and store cleanliness; receive shipments, replenish merchandise, and rotate products when restocking.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete store paperwork and operating procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and properly handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work as part of the team to achieve store goals and contribute to a positive work environment.