Key Holder/Barista (Part-Time) @ Sheraton Miami Airport

Event Network•Miami, FL

About The Position

As a Keyholder / Barista, you play an important role in delivering exceptional guest experiences while supporting the daily operations of the store. The position combines retail sales with café service: preparing high-quality beverages, assisting guests with merchandise, and supporting store operations, including opening and closing procedures. The role works closely with the management team to maintain service standards, meet sales goals, and create memorable guest experiences in a fast-paced environment.

Requirements

Friendly, outgoing personality and strong hospitality mindset.
Passion for coffee, beverages, and delivering exceptional guest experiences.
Strong communication, attention to detail, and organizational skills.
Experience with merchandising and maintaining visually appealing displays.
Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to stand and walk frequently for up to 8 hours per shift, except during required breaks.
Frequent use of hands to prepare beverages, operate POS systems, and handle merchandise.
Ability to reach, stoop, kneel, or climb occasionally.
Ability to lift and move up to 40 pounds.
Ability to read, count, and accurately complete required operational paperwork.

Nice To Haves

Previous experience as a keyholder, barista, or retail/food service associate.
Basic knowledge of food safety practices; Food Handler’s Card preferred.
At least 21 years of age for liquor sales, where applicable.

Responsibilities

Promptly greet guests and offer assistance.
Prepare and serve coffee, specialty beverages, and food items consistently and to quality standards.
Recommend products, beverages, and promotional items through guest conversations and suggestive selling.
Maintain knowledge of merchandise, beverages, promotions, and key performance indicators; educate guests about offerings.
Support daily store operations, including opening and closing procedures.
Process transactions accurately through the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
Monitor and record daily waste.
Assist with merchandising and maintain visual presentation standards for food, beverage, and retail products.
Maintain store cleanliness and follow food safety and sanitation standards and applicable company, hotel, and local health department guidelines.
Recognize and address potential security risks and protect company assets.
Follow applicable state and federal laws and policies concerning loss prevention, timekeeping, and store operations.
Collaborate with team members to achieve sales and service goals and foster a positive, inclusive, service-focused work environment.
Support leadership by modeling strong service standards and operational excellence.