Key Holder/Barista (Part-Time) @ Sheraton Miami Airport

Event Network•Miami, FL

3d•$16 - $17

About The Position

The Key Holder/Barista supports daily store operations and delivers exceptional guest experiences by combining retail sales with café service. The role prepares quality beverages and food, assists guests with merchandise, and supports opening and closing procedures. The Key Holder/Barista works with the management team to maintain service standards, meet sales goals, and create memorable guest experiences in a fast-paced environment.

Requirements

Friendly, outgoing personality and a strong hospitality mindset.
Strong communication, attention to detail, and organizational skills.
Ability to work flexible availability, including mornings, evenings, weekends, and holidays.
Must be at least 21 years of age for liquor sales, where applicable.
Ability to stand and walk frequently for up to 8 hours per shift, except during required breaks.
Ability to use hands frequently to prepare beverages, operate POS systems, and handle merchandise.
Ability to reach, stoop, kneel, or climb occasionally.
Ability to lift and move up to 40 pounds.
Ability to read, count, and complete required operational paperwork accurately.

Nice To Haves

Previous experience as a keyholder, barista, or retail/food service associate.
Passion for coffee, beverages, and delivering exceptional guest experiences.
Experience with merchandising and maintaining visually appealing displays.
Basic knowledge of food safety practices.
Food Handler’s Card.

Responsibilities

Greet guests promptly and provide assistance and exceptional guest service.
Prepare and serve coffee, specialty beverages, and food items consistently and to quality standards.
Engage guests, recommend products and promotions, practice suggestive selling, and educate guests about food, beverages, and retail offerings.
Maintain knowledge of merchandise, beverages, promotions, and key performance indicators.
Support daily store operations, including opening and closing procedures.
Process transactions accurately through the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
Monitor and record daily waste.
Assist with merchandising and maintain visual presentation standards for food, beverages, and retail products.
Maintain store cleanliness and follow food safety and sanitation standards and applicable company, hotel, and local health department guidelines.
Recognize and address potential security risks and protect company assets.
Follow applicable state and federal laws and policies related to loss prevention, timekeeping, and store operations.
Collaborate with team members to achieve sales and service goals and foster a positive, inclusive, service-focused workplace.
Support leadership by modeling strong service standards and operational excellence.