Anthropologie Key Holder

Anthropologie • Knoxville, TN

8d • Onsite

About The Position

A Key Holder contributes to a customer-centric store environment by supporting the store leadership team with service, selling, and daily processes. The role requires expertise in operating procedures and helping mentor the associate team.

The Key Holder collaborates with leadership to foster genuine customer connections, drive sales and store metrics, and deliver a seamless omnichannel shopping experience. They help manage the store environment and daily zones, support associate training and onboarding, and assist with opening and closing procedures, store standards, restocking, shipment, omnichannel fulfillment, visual standards, markdowns, and facilities or IT issues.

The position also supports communication, inclusion, and positive team morale by sharing customer and employee feedback with the Store Manager, responding to leadership feedback, and participating in team and brand initiatives. The role is located at 5404 Kingston Pike, Knoxville, Tennessee, 37919.

Requirements

• Leadership experience.
• Experience working as a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Nice To Haves

• Being a fan of the Anthropologie brand.

Responsibilities

• Collaborate with the leadership team to create an environment where customers feel welcome, heard, and valued.
• Drive sales and store metrics by using key performance indicators to set team and zoning goals.
• Use technology to deliver a seamless omnichannel shopping experience and execute omnichannel services.
• Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, and daily zones.
• Use decision-making skills to solve problems and enhance customer experiences.
• Support associate training, including new-hire onboarding.
• Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
• Work with key partners to facilitate shipment and omnichannel fulfillment processes; support visual standards, product stock levels, and markdowns.
• Help store leadership maintain standards and cleanliness through daily tasks and stay current on monthly visual messaging and concept updates.
• Contribute to an inclusive work environment by listening actively and seeking different perspectives.
• Communicate with leadership about teamwork and progress toward store objectives, and respond openly to feedback.
• Share customer and employee experience insights and feedback with the Store Manager.
• Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.

Benefits

• Medical, dental, and vision benefits.
• Paid time off (PTO).
• Employee discounts.
• Retirement savings.
• Additional benefits may be available depending on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed