Anthropologie Key Holder

Urban Outfitters•Houston, TX

1d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role is expert in operating procedures and contributes to mentorship of the associate team. The Key Holder supports customer experience, sales and store metrics, team leadership and training, visual standards, store operations, shipment and omni-channel fulfillment, communication, and positive team morale.

Requirements

Anthro brand fan.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Collaborate with the leadership team to cultivate genuine customer connections and ensure customers feel welcome, heard, and valued.
Take initiative to drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omni-channel shopping experience by executing omni services.
Help manage the store environment and customer experience by facilitating an energized pace, positive team environment, and daily zones.
Use decision-making skills to solve problems and enhance each customer's experience.
Support associate-team training, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Help store leadership maintain standards and cleanliness by supporting daily tasks, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate and coordinate with leadership on store objectives, remain open and responsive to feedback, and share customer and employee experience insights with the Store Manager.
Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.