Anthropologie Key Holder

Urban Outfitters•Charlotte, NC

8d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in operating procedures and contribute to mentoring the associate team.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate an environment of genuine customer connection where customers feel welcome, heard, and valued.
Take initiative to drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience through execution of omni services.
Help manage the store environment and customer experience by maintaining an energized pace, promoting team positivity, and managing daily zones.
Use decision-making skills to support problem-solving and enhance each customer's experience.
Support training of the associate team, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by actively listening and seeking different perspectives.
Check in with leadership to maintain communication and teamwork in completing store objectives; be open and responsive to feedback.
Share insights about the customer and employee experience with the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.