Key Holder

Petco•Greensburg, PA

7d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive daily experience. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Work is mostly indoors, though occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves proximity to animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and positive morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforce best practices on the sales floor.
Maintain a clean, organized, and visually appealing store environment.
Open and close the store, following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory activities, including restocking, cycle counts, inventory integrity, and required paperwork; support product replenishment and shrink awareness.
Monitor merchandise and inventory conditions, identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate concerns to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Act as the primary point of contact when store management is absent.
Model Petco selling behaviors and service expectations, and support sales initiatives and promotions to help achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.
Occasionally perform duties outside the Pet Care Center, such as bank deposits, merchandise transport, or community events.
Travel a limited amount for training, meetings, or community engagement, as required.