FT Key Holder

Ana Luisa•King of Prussia, PA

7d•$19 - $21•Onsite

About The Position

The Keyholder serves as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the daily success of the store. Through bespoke service, strong product knowledge, and a commitment to luxury standards, this role helps cultivate clientele, drive sales performance, and foster a welcoming, service-driven environment. In partnership with store leadership, the Keyholder supports operational excellence, team development, and overall store performance while ensuring client interactions reflect Ana Luisa’s values.

Requirements

At least 1 year of retail leadership or keyholder experience, preferably within luxury or premium retail.
Proven ability to drive sales performance and deliver exceptional client experiences.
Passion for fine jewelry, styling, and luxury service.
Strong communication, organizational, and problem-solving skills.
Flexibility to work evenings, weekends, and holidays; open availability is required.

Nice To Haves

Familiarity with Shopify, Google Workspace, and inventory systems.

Responsibilities

Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence.
Support coaching and daily development of team members through motivation, product knowledge, and leadership on the sales floor.
Lead by example in delivering elevated client experiences and upholding luxury service standards.
Communicate store goals, KPIs, and brand initiatives clearly and effectively.
Drive sales performance through personalized styling, authentic relationship building, and client-first service.
Deliver bespoke service and elevated experiences that cultivate long-term clientele and brand loyalty.
Support achievement of store KPIs, including conversion, AOV, UPT, and client retention.
Assist with in-store events and client experiences that strengthen community engagement and brand affinity.
Use Custom Jewelry and Permanent Jewelry services to create memorable, personalized client moments.
Support daily store operations, including opening and closing procedures, transactions, returns, and inventory management.
Maintain visual merchandising and presentation standards aligned with brand expectations.
Participate in inventory counts, shipment processing, replenishment, and stock organization.
Uphold operational procedures, compliance standards, and overall store organization with strong attention to detail.