Jira Administrator Jobs

About The Position

Requirements

• 7+ years in technology project/program management, including 4+ years in a dedicated Agile role (Scrum Master, Agile Project Manager, or Agile Delivery Lead).
• Demonstrated expertise running both Scrum and Kanban, with deep hands-on Kanban practice (flow management, WIP limits, flow metrics).
• Proven track record leading Agile mindset transformations across the people, process, and technology spectrum.
• Deep, hands-on Atlassian experience, including direct Jira administration and Confluence.
• Proven experience managing distributed onshore and offshore teams.
• Demonstrated ability to apply AI tools to improve project management, reporting, or team productivity.
• Strong technical acumen, able to converse credibly with engineers on architecture, integrations, environments, and release processes.
• Expert-level Agile facilitation, coaching, and servant-leadership, with genuine enthusiasm for advancing Agile ways of working.
• Deep Kanban proficiency and advanced Jira/Confluence administration and configuration skills.
• Excellent communication and stakeholder management across technical and business audiences.
• Data-driven mindset with the ability to build and interpret delivery metrics.
• Strong organizational skills to manage multiple concurrent workstreams and shifting priorities.
• Demonstrated ability to adopt and evaluate new AI and automation tools to drive efficiency.
• Agile certification required (e.g., CSM, PSM, PMI-ACP, or equivalent).

Nice To Haves

• Healthcare IT experience strongly desired (e.g., payer, provider, health-tech, claims, EHR/EMR, or regulated healthcare data environments).
• Kanban (e.g., KMP) and Atlassian (e.g., ACP-Jira Administrator) certifications preferred.
• PMP and/or SAFe certification a plus.
• Healthcare IT experience, including HIPAA and PHI/PII handling in regulated environments.
• Experience scaling Agile across multiple teams (e.g., Scrum at Scale or SAFe).
• Experience with Atlassian Intelligence/Rovo or comparable AI-assisted delivery tooling.
• Familiarity with CI/CD, cloud platforms, and modern software delivery practices.
• Located in or near Memphis, TN.

Responsibilities

• Serve as Scrum Master and Agile delivery lead for one or more cross-functional teams, establishing and facilitating the appropriate ceremonies.
• Apply the right framework for the work, running Scrum for product/feature delivery and Kanban for flow-based, operational, or support work, and coach teams on when and how to use each, including WIP limits and flow metrics.
• Act as Jira Administrator: configure projects, workflows, screens, fields, schemes, boards, and automation across the Atlassian suite (Jira, Jira Service Management, Confluence).
• Manage delivery across onshore and offshore teams, coordinating across time zones to keep work unblocked, dependencies visible, and hand-offs smooth.
• Demonstrate the ability to identify, implement, and govern AI tools (e.g., Atlassian Intelligence/Rovo, automation, reporting copilots) to streamline planning, reporting, risk detection, and documentation.
• Build and maintain delivery metrics and dashboards (velocity, cycle time, throughput, burndown/burnup, cumulative flow) to drive data-informed decisions.
• Own program and project planning: scope, milestones, capacity, dependencies, and release planning across multiple concurrent workstreams.
• Proactively manage risks, issues, and dependencies, escalating clearly and driving them to resolution.
• Partner with Product, Engineering, QA, and business stakeholders to translate requirements into well-structured epics, stories, and acceptance criteria.
• Engage credibly on technical topics such as architecture, integrations, environments, CI/CD, and release management to anticipate delivery risk.
• Coach teams and stakeholders on Agile principles and best practices, fostering a culture of accountability and continuous delivery.
• In healthcare IT contexts, ensure delivery practices account for regulatory, security, and compliance considerations (e.g., HIPAA, PHI handling).

Benefits

• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off