Vice President, Jira Administrator
About The Position
SMBC is seeking a highly experienced, forward-thinking Jira Administrator to support the configuration, administration, governance, and continuous evolution of its Atlassian Enterprise Cloud Platform and broader Agile tooling ecosystem across the organization’s Software Development Lifecycle (SDLC). The role combines Jira and Confluence administration expertise with an understanding of Agile delivery practices and SDLC integration. The position serves as a subject matter expert for enterprise Agile tooling, including Jira, Confluence, test management tools, and approved plugins. It supports multiple projects, programs, and teams in a large-scale enterprise environment, and ensures tools and integrations support delivery, quality, governance, compliance, audit, and operational needs. The role also develops reporting and training materials and continually improves the tooling ecosystem.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Atlassian Certified Professional (ACP) certification.
- At least 5 years of hands-on experience as a Jira Administrator or Enterprise Agile Tooling specialist in a complex enterprise environment.
- Proven experience administering Atlassian Cloud and Data Center platforms.
- Strong expertise in Jira configuration, including permissions, schemes, and automation.
- Strong expertise integrating test management tools with Jira.
- Hands-on experience with metrics, dashboards, and enterprise reporting.
- Hands-on experience with Jira Automation, ScriptRunner, and REST APIs.
- Working knowledge of Jira Forge development and platform extensibility.
- Strong understanding of Agile, Scrum, Kanban, and SDLC practices.
- Experience integrating Jira with CI/CD and DevSecOps tools.
- Experience working in regulated environments with audit, compliance, and control frameworks.
- Excellent problem-solving, communication, and stakeholder management skills.
Nice To Haves
- Additional certifications such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or SAFe Agilist.
- Experience with test automation frameworks and quality engineering practices.
- Experience integrating DevSecOps tools such as GitHub, Azure DevOps, Bamboo, Jenkins, SonarQube, or similar.
- Scripting experience with languages such as Groovy, Python, or Bash.
- Demonstrated leadership, mentoring, and cross-functional collaboration skills.
- Ability to manage multiple initiatives and adapt to changing priorities.
Responsibilities
- Serve as the organization’s subject matter expert for enterprise Agile tooling, including Jira, Confluence, test management tools, and approved plugins, and promote best-practice adoption.
- Administer, configure, and maintain Jira and Confluence across multiple projects, programs, and teams in large-scale enterprise environments.
- Design and implement custom workflows, issue types, fields, screens, permissions, schemes, and automation rules to support SDLC workflows and Agile processes.
- Manage user access, roles, and security configurations in accordance with compliance, audit, and governance standards.
- Support and extend Jira capabilities using Jira Forge, including evaluating, developing, and implementing custom apps, UI extensions, automations, and integrations when out-of-the-box functionality is insufficient.
- Define, build, and maintain continuous and automated data pipelines, dashboards, and metrics reporting that provide real-time insights into delivery, quality, flow, and risk.
- Define and maintain delivery metrics and dashboards, including velocity, throughput, work in progress, cycle time, test coverage, release readiness, and risk posture, for development, executive, operational, and audit stakeholders.
- Ensure Jira, test management tools, and plugins integrate with DevSecOps pipelines, CI/CD platforms, test automation frameworks, and governance processes such as change management, code scanning, and risk assessments.
- Develop and deliver training sessions, playbooks, standards, and documentation for end users, power users, and administrators.
- Stay current with the Atlassian product roadmap, Jira Forge capabilities, and industry best practices to continuously improve the tooling ecosystem.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
