Jira Administrator

ECS Tech Inc•Fairfax, VA

6d•$100,000 - $135,000•Hybrid

About The Position

Everforth ECS is seeking a Jira Administrator to work in a hybrid capacity at its Fairfax, Virginia office. The Jira Administrator will be the primary point of contact for designing, implementing, administering, and supporting a new Jira and Confluence environment for a newly established DISA IL5 AWS environment handling CUI and housing multiple U.S. Coalition Mission Partner Environments (MPE). This process-oriented Atlassian professional will build, manage, optimize, and support Jira and Confluence environments. The role includes configuring workflows, automating processes, integrating third-party tools, and applying best practices for collaboration and agile project management. The administrator will work with stakeholders to identify requirements and processes for technical solutions, improvements, and workflows using the Atlassian tool suite. The position reports to the Senior Technical Lead.

Requirements

U.S. citizenship.
Ability to obtain a Secret clearance; an active clearance is preferred.
Active DoD 8140 IAT Level II Security+ certification or higher.
Ability to work up to three days a week in a hybrid capacity from Fairfax, Virginia; additional onsite support may be required based on operational or mission needs.
At least 5 years of hands-on experience administering Jira and Confluence in enterprise environments.
Ability to design, configure, and implement a Jira and Confluence environment from the ground up.
Ability to troubleshoot Jira and Confluence configuration, workflow, integration, permissions, and user access issues.
Strong knowledge of Jira administration, including projects, workflows, issue types, screens, custom fields, schemes, boards, filters, dashboards, and automation.
Strong knowledge of Confluence administration, including spaces, templates, permissions, macros, and content organization.
Expertise administering users, groups, roles, permissions, and security configurations across Jira and Confluence.
Experience with global administration of Atlassian applications such as Jira, Confluence, Bitbucket, and Bamboo.
Experience evaluating and managing Atlassian Marketplace applications and third-party add-ons, including integrations with enterprise tools and systems.
Experience gathering requirements from customers and stakeholders and translating business processes and use cases into sustainable Atlassian solutions.
Strong customer service mindset and demonstrated ability to help users solve problems and drive solutions from requirements through implementation.
Intellectual curiosity and ability to learn and apply new concepts and technologies across a wide variety of disciplines.
Strong problem-solving and decision-making capabilities, including weighing the relative costs and benefits of potential actions and identifying appropriate solutions.
Highly developed interpersonal and oral and written communication skills, including the ability to interact effectively and professionally with diverse stakeholders, from peers and end users to executive management.

Nice To Haves

Active Secret clearance.

Responsibilities

Lead the design, configuration, implementation, and ongoing administration of Jira and Confluence.
Drive multiple customer solution design and implementation efforts simultaneously.
Work with customers, program leadership, and technical teams to gather requirements, understand use cases, and develop Atlassian solutions that support program needs.
Provide user training, support, and documentation for best practices.
Develop and maintain automation rules, scripts, integrations, custom dashboards, reports, and analytics to support business needs.
Manage user access, roles, groups, permissions, and security configurations within the Atlassian environment.
Manage Confluence spaces, templates, permissions, and macros to enhance collaboration.
Configure Jira and other Atlassian applications to optimize system performance and integrate with other tools and technologies.
Install, configure, maintain, and troubleshoot approved Atlassian Marketplace applications and plugins, including tools such as ScriptRunner, Structure, Gantt charting, and dynamic forms.
Oversee creation of Jira boards, Confluence reports, visuals, metrics, and dashboards to support program leadership and operational teams.
Assess, document, and clearly communicate backend configuration changes.
Continuously evaluate and improve Atlassian workflows, automation, integrations, and solution designs.
Perform other duties as assigned.