Jira Developer

Indigo Beam•Houston, TX

About The Position

Indigo Beam is seeking an experienced Jira Developer to support a Houston-based client for a three-month engagement. The role works in the client’s Jira Cloud environment, used mainly for incident management, with a focus on building automations and integrating Jira with other business systems to help incidents be captured, routed, and resolved more efficiently. The position is remote or hybrid, with one day on-site in Houston, TX required for onboarding. The start date is immediate.

Requirements

At least 4 years of hands-on experience developing and administering Jira, with strong Jira Cloud experience.
Proven experience with Jira Automation, including rules, triggers, conditions, and smart values.
Experience using Jira for incident management, ideally with Jira Service Management (JSM).
Strong knowledge of Jira REST APIs, webhooks, and building integrations with third-party systems.
Scripting experience with JavaScript, Python, Groovy, or similar.
Experience configuring workflows, custom fields, SLAs, and permission schemes.
Strong communication skills and ability to work independently with business and technical stakeholders.
Able to be on-site in Houston, TX for onboarding.

Responsibilities

Design, build, and maintain Jira Cloud automation rules to streamline incident management workflows.
Develop and support integrations between Jira and other enterprise systems using REST APIs, webhooks, and middleware or integration tools.
Configure and optimize incident management workflows, issue types, fields, screens, SLAs, notifications, and permission schemes.
Set up queues, escalation paths, and request types to improve incident triage and response time.
Build dashboards and reports to provide stakeholders visibility into incident volume, SLA performance, and resolution trends.
Identify manual processes and replace them with scalable automated solutions.
Work with IT, operations, and business stakeholders to gather requirements and turn them into technical solutions.
Document configurations, automations, and integrations, and hand off knowledge to internal teams before the engagement ends.

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