Vice President, Jira Administrator

SMBC•Charlotte, NC

2d•Hybrid

About The Position

SMBC is seeking a highly experienced Jira Administrator to oversee the configuration, administration, governance, and ongoing development of its Atlassian Enterprise Cloud Platform and broader Agile tooling ecosystem supporting the organization’s Software Development Lifecycle (SDLC). The role serves as an enterprise subject matter expert for Agile tooling, including Jira, Confluence, test management tools, and approved plugins, and promotes best practices across teams. The administrator manages Atlassian platforms across projects, programs, and teams in a large-scale enterprise environment. The role includes designing and maintaining workflows and other Jira configurations; managing access and security in line with compliance and governance standards; extending Jira through Forge; developing data pipelines, dashboards, and metrics; and integrating tooling with DevSecOps, CI/CD, testing, and governance processes. The role also creates training, playbooks, standards, and documentation, and keeps current with Atlassian products and industry practices. SMBC uses a hybrid workforce model that allows employees to work from home and from an SMBC office. Employees must live within a reasonable commuting distance of their office. Candidates will learn the specific hybrid schedule during the interview process. Hybrid work may not be permitted for certain roles.

Requirements

Bachelor’s degree in computer science, information technology, or a related field.
Atlassian Certified Professional (ACP) certification.
At least 5 years of hands-on experience as a Jira Administrator or Enterprise Agile Tooling specialist in a complex enterprise environment.
Proven experience administering Atlassian Cloud and Data Center platforms.
Strong expertise in Jira configuration, including permissions, schemes, and automation.
Strong expertise integrating test management tools with Jira.
Hands-on experience with metrics, dashboards, and enterprise reporting.
Hands-on experience with Jira Automation, ScriptRunner, and REST APIs.
Working knowledge of Jira Forge development and platform extensibility.
Strong understanding of Agile, Scrum, Kanban, and SDLC practices.
Experience integrating Jira with CI/CD and DevSecOps tools.
Experience working in regulated environments with audit, compliance, and control frameworks.
Excellent problem-solving, communication, and stakeholder management skills.

Nice To Haves

Additional certifications such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or SAFe Agilist.
Experience with test automation frameworks and quality engineering practices.
Experience integrating DevSecOps tools such as GitHub, Azure DevOps, Bamboo, Jenkins, SonarQube, or similar.
Scripting experience, such as Groovy, Python, or Bash.
Demonstrated leadership, mentoring, and cross-functional collaboration skills.
Ability to manage multiple initiatives and adapt to changing priorities.

Responsibilities

Serve as the organization’s subject matter expert for enterprise Agile tooling, including Jira, Confluence, test management tools, and approved plugins, and drive adoption of best practices.
Administer, configure, and maintain Jira and Confluence across multiple projects, programs, and teams in large-scale enterprise environments.
Design and implement custom workflows, issue types, fields, screens, permissions, schemes, and automation rules to support SDLC workflows and Agile processes.
Manage user access, roles, and security configurations in accordance with compliance, audit, and governance standards.
Support and extend Jira capabilities using Jira Forge, including evaluating, developing, and implementing custom apps, UI extensions, automations, and integrations when out-of-the-box functionality is insufficient.
Define, build, and maintain continuous and automated data pipelines, dashboards, and metrics reporting for real-time insight into delivery, quality, flow, and risk.
Define and maintain delivery metrics and dashboards, including velocity, throughput, work in progress, cycle time, test coverage, release readiness, and risk posture, for development, executive, operational, and audit stakeholders.
Integrate Jira, test management tools, and plugins with DevSecOps pipelines, CI/CD platforms, test automation frameworks, and governance processes such as change management, code scanning, and risk assessments.
Develop and deliver training sessions, playbooks, standards, and documentation for end users, power users, and administrators.
Stay current with the Atlassian product roadmap, Jira Forge capabilities, and industry best practices to continuously improve the tooling ecosystem.