Jira Administrator

Point32Health • Canton, MA

1d • Hybrid

About The Position

The Jira Administrator supports the administration, configuration, and maintenance of the Atlassian Jira platform. This role works closely with business stakeholders, project teams, Scrum teams, and IT personnel to ensure Jira is operating effectively and meeting organizational needs. The ideal candidate has a foundational understanding of Agile methodologies, issue tracking, workflow management, and user support. This position is well suited for an individual early in their Atlassian administration career who is looking to expand their expertise in Jira configuration, automation, reporting, and platform governance.

Requirements

• Bachelor’s degree in Computer Science or equivalent
• 3-5 years related experience
• Java Virtual Machine performance tuning
• Experience with 1 or more of the following operating systems: Windows Linux
• Experience with 2 or more of the following host platforms: WebSphere Application Server WebSphere Portal Apache Tomcat Apache HTTP Server JBoss Application Server
• Communication Skills: Listens well and clearly expresses questions to elicit understanding. Actively listens to colleagues and applies information gathered to work assignments. Proactively and regularly interacting with others, via written and verbal communications. Demonstrates positive, respectful, and professional communications style in written communications, group meetings, and individual meetings. Communicates and escalates issues to peers, team leader/manager, and others, as appropriate
• Ability to effectively communicate technical information to the business.
• Tasks are performed across multiple platforms
• Must understand dependencies among systems and across departments in IS
• Broad experience rather than depth in one specialized area of expertise
• Maintain expert level of industry and technical knowledge base
• Java Virtual Machine performance tuning.
• Experience with 1 or more of the following operating systems: Windows Linux
• Experience with 2 or more of the following host platforms: WebSphere Application Server WebSphere Portal Apache Tomcat Apache HTTP Server JBoss Application Server

Nice To Haves

• Master’s degree
• 3-5 years of experience in computer science

Responsibilities

• Acts as primary point of contact between the Application Management Services (AMS) and Systems Engineering Services (SES) departments.
• Works with Infrastructure Services to coordinate the management of middleware with operating system and hardware requirements.
• Coordinates maintenance of business applications across platforms.
• Defines system topology for enterprise business services and middleware services.
• Monitors, reports, and analyzes metrics to meet or exceed the business’ expectations for availability and performance of critical enterprise services.
• Works with System Engineering Services and Network Engineering to create high availability, redundant service deployments.
• Maintains documentation that defines and describes the service environment.
• Troubleshoots and provides production support for applications across platforms.
• Provides input to plan, develop and document enterprise recovery plans and disaster recovery guidelines.
• Engages in monitoring and environmental tuning to identify areas where optimization is necessary.
• Defines system requirements for applications.
• Monitors performance tests, approach to performance tests and defines the correct tests to be used.
• Responsible for planning and requirement gathering for corporate and IT only projects.
• Participate on multiple cross-departmental committees.
• Perform root cause analysis on high severity issues.
• Other duties and projects as assigned.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level