Atlassian/Jira Architect

Planet Technologies•Washington, DC

20h•$140,000 - $190,000•Onsite

About The Position

Planet Technologies is seeking a highly motivated Atlassian/Jira Architect to support public-sector projects. The role designs and builds a centralized enterprise service management solution structured as a guided self-service portal. The portal will present categorized options, knowledge articles, and search-driven navigation to help users discover existing information and services before submitting formal requests. The architect will analyze and consolidate existing Jira, Confluence, and other divisional information sites; design the portal’s information architecture, service catalog, and intake taxonomy; and develop conditional intake forms, governance workflows, approvals, and escalation paths. The position also installs, configures, tests, maintains, and integrates Jira Service Management, Confluence, automation, and related components. It includes managing role-based access and security, troubleshooting, upgrades and migrations, usage analytics, technical documentation, and compliance with cybersecurity policies and federal and agency IT standards. The role collaborates with divisional stakeholders, governance boards, and security teams. The position requires working onsite five days a week in Washington, DC, and an active Top Secret Clearance. Planet Technologies provides Microsoft consulting services to public-sector and commercial organizations.

Requirements

At least 8 years of experience and a bachelor’s degree in information technology, computer science, or a related field.
Architectural understanding of the Atlassian suite, including Jira, Confluence, and automation, for building a centralized guided self-service portal.
Experience analyzing existing sites and determining appropriate content for enterprise service management architecture, workflows, and documentation.
Experience implementing and managing governance workflows, approval chains, and escalation paths.
Ability to install, configure, test, and maintain Jira Service Management, Confluence, automation, and integrations with existing divisional sites.
Ability to troubleshoot technical issues involving portal development, integration, deployment, intake forms, and governance workflows.
Knowledge of security protocols and role-based access implementation for platforms with divisional compartmentalization.
Ability to perform system upgrades, migrations, and divisional site consolidation in accordance with change management policies.
Experience monitoring portal usage and search analytics.
Expertise in creating and maintaining system diagrams, governance procedures, and user guidance.
Technical expertise in compliance with enterprise cybersecurity policies, federal IT standards, and agency-specific requirements.
Ability to collaborate with divisional stakeholders, governance boards, and security teams.
Ability and willingness to work onsite five days a week in Washington, DC.
Active Top Secret Clearance.

Nice To Haves

ITIL 4 certification.
Atlassian Jira and/or Confluence Service Management certification.
Security+ certification.
TOGAF certification.
CISSP certification.

Responsibilities

Design and build a centralized guided self-service portal with categorized options, knowledge articles, and search-driven navigation.
Analyze and inventory divisional Jira, Confluence, and other information sites to identify existing content and services, duplication, and information gaps.
Design the information architecture, service catalog structure, and intake taxonomy for the portal.
Develop dynamic, conditional intake forms for requests for new enterprise technology, applications, or services.
Design and develop system architecture, workflows, and technical documentation for the enterprise service management portal and governance model.
Implement and manage governance workflows, approval chains, and escalation paths.
Install, configure, test, and maintain Jira Service Management, Confluence, and automation and integration components.
Implement role-based access and security protocols that respect divisional compartmentalization while enabling discovery.
Troubleshoot and resolve technical issues related to portal development, integration, deployment, forms, and governance workflows.
Perform system upgrades, migrations, and consolidation of divisional sites into the central platform in accordance with change management policies.
Monitor portal usage and search analytics and recommend improvements to government leadership in a timely manner.
Create and maintain system diagrams, governance workflow procedures, and user guidance.
Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency or OCIO-specific requirements.
Collaborate with divisional stakeholders, governance boards, and security teams to ensure the central portal reflects and consolidates existing services.