Atlassian Administrator

Everfox•Herndon, VA

5d•$102,700 - $137,900•Hybrid

About The Position

Everfox is hiring an Atlassian Administrator to manage, configure, and maintain collaboration tools, primarily Jira and Confluence. The role is responsible for ensuring the tools’ performance, reliability, and security, and serves as a liaison among IT teams, developers, and end users to support seamless functionality and productivity. This is a hybrid role in Herndon, Virginia; Richardson, Texas; or Salt Lake City, Utah. Employees typically work onsite with their team two to three days each week, with specific days determined by the manager. Candidates are expected to live within about 50 miles of the office. The position also supports and improves tools such as Smartsheet, Zoom, Adobe, and Box, helps automate manual processes, provides Jira governance expertise, and assists with application support and user access reviews. The stated base salary range is $102,700–$137,900 USD. Everfox also offers bonus plans and a benefits package that includes flexible PTO, a 401(k) match, and contributions to healthcare coverage.

Requirements

Bachelor’s degree in information technology or related experience.
2–4 years of application administration experience, including Jira and Confluence.
Proven troubleshooting and problem-solving skills.
Experience creating documentation and knowledge base articles.
Strong verbal and written communication skills.
Ability to collaborate with teams and departments and build constructive relationships.
Ability to multitask, document processes, and manage multiple ongoing projects.
Highly organized, a strong problem solver, and a quick learner.

Nice To Haves

Familiarity with administrative functions in Smartsheet, Adobe, Box, and DocuSign.
Experience with Box, Smartsheet, Adobe, or DocuSign.

Responsibilities

Troubleshoot issues, engage key stakeholders, and continuously improve support processes.
Optimize and improve collaboration tools, including Jira, Confluence, Smartsheet, Zoom, Adobe, and Box; assess setup, workflows, and integrations against user needs and lead implementation of improvements.
Develop mechanisms to automate manual processes.
Provide Jira domain expertise in discussions regarding Jira governance.
Create, manage, and support administrative functions for the Atlassian product suite, primarily Jira and Confluence.
Provide procedures, guidance, and assistance to IT teams for maintenance, tracking, monitoring, allocation, initial configuration, and deployment of new and existing collaboration tools.
Maintain up-to-date knowledge of IT best practices, systems, and solutions.
Perform user access reviews for in-scope applications.
Assist with second- and third-tier support for in-scope applications.