Atlassian Administrator

Winsupply•Moraine, OH

About The Position

The Atlassian Administrator oversees, optimizes, and scales Winsupply’s Atlassian tool ecosystem, including Jira, Confluence, Jira Service Management, Loom, Atlassian Strategy, and Atlassian Guard. The role is responsible for user administration, system integrations, workflow customization, platform governance, and collaboration across software development, product, and business operations teams. The administrator serves as the global administrator for the Atlassian cloud suite, audits and standardizes workflows and configurations, manages security and user access, and evaluates third-party applications. The role also integrates Atlassian products with identity providers and development, CI/CD, and monitoring tools; leads platform migrations and consolidation; configures Jira and Jira Service Management; develops automations and reporting; maintains Confluence and Loom; and provides top-tier internal support. The role creates training resources and advises departments on workflow improvements. Other projects and duties may be assigned.

Requirements

2–5+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in an enterprise environment.
Deep understanding of Atlassian Cloud architecture, JQL, automation rules, and scheme configurations.
Strong working knowledge of ITIL frameworks and ITSM best practices applied to Jira Service Management.
Strong understanding of Agile methodologies, including Scrum and Kanban, and how to map them to Jira project configurations.
Exceptional interpersonal skills, including the ability to explain technical concepts to non-technical stakeholders and troubleshoot complex workflow conflicts.
Familiarity with Atlassian REST APIs and basic scripting abilities, such as Python and JSON.

Nice To Haves

Active Atlassian certifications are preferred, such as Atlassian Certified Professional Jira Administrator or Jira Service Project Administrator.
ACP-120 Jira Administration for Cloud or ACP-100/ACP-610.
ACP-200 Confluence Administration or Atlassian Cloud Organization Admin.

Responsibilities

Serve as global administrator for Jira Software, Jira Service Management, Confluence, and Loom.
Evaluate and audit workflows and configurations, and standardize them across the Atlassian suite.
Manage user provisioning, groups, and global security settings, including SSO and user lifecycle management through Atlassian Guard.
Evaluate, install, and manage third-party apps and Marketplace plugins, including Tempo add-ons, against security and performance standards.
Integrate Atlassian products with Okta using Atlassian Guard for SSO and automated SCIM provisioning.
Integrate Jira and Confluence with CI/CD, development, and monitoring tools such as GitHub, GitLab, Jenkins, and Datadog using webhooks and REST APIs.
Lead platform migrations, upgrades, and consolidation efforts as the organization scales.
Design and maintain Jira projects, workflows, permission schemes, notification schemes, and screen schemes.
Configure and optimize Jira Service Management for IT and enterprise service desks, including queues, SLAs, request types, and customer portals.
Develop Atlassian Automation rules and complex JQL queries for reporting and stakeholder dashboards.
Architect and maintain the global Confluence hierarchy and administer the Loom enterprise workspace, including user access and video retention policies.
Provide the highest tier of internal support for Atlassian-related incidents and service requests.
Create training materials, video tutorials, and guides to drive user adoption.
Consult with internal departments and recommend workflow improvements.
Perform other projects and duties as assigned.