IT Enterprise Applications Administrator, Atlassian Admin

CHAOS Industries•El Segundo, CA

1d•Onsite

About The Position

CHAOS Industries is seeking an IT Enterprise Applications Administrator to own the health, security, and daily operation of Jira, Jira Service Management, and Confluence across its commercial and FedRAMP-authorized Atlassian tenants. These platforms support engineering, IT, program, and compliance teams in planning work, tracking delivery, handling service requests, and documenting operations. The role balances reliable, automated workflows with strict data-handling, access, and audit requirements in a defense environment. The administrator has end-to-end ownership of the platforms, including tenant architecture, service desk and workflow design, permissions, automation strategy, and a roadmap for standardizing and scaling the instances. The role works with IT, cybersecurity, compliance, engineering, program, HR, and facilities teams to improve processes and ensure controlled information remains in the authorized environment. The position is part of the IT organization alongside infrastructure, cybersecurity, and service desk. Travel is minimal, up to roughly 10%, for occasional trips to company offices. Work is primarily sedentary at a computer, with occasional movement around the office.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
Hands-on experience administering Jira and Confluence Cloud for a multi-team organization, including permission schemes, workflows, custom fields, and project and space configuration.
Experience administering Atlassian products in a FedRAMP-authorized or other government cloud environment, or comparable experience managing separate commercial and regulated tenants.
Proven experience building and maintaining Jira and Confluence automation rules, including conditions, branching, smart values, and scheduled or webhook-triggered rules.
Experience configuring and administering Jira Service Management, including request types, queues, SLAs, approval workflows, and customer portals.
Working knowledge of JQL and ability to build filters, dashboards, and reports for non-technical stakeholders.
Experience managing users and groups, including SSO and automated provisioning (SAML/SCIM) with an identity provider such as Entra ID or Okta.
Familiarity with CUI handling and frameworks such as NIST SP 800-171, CMMC, or DFARS 252.204-7012, including access control, audit logging, and data-handling requirements.
Experience working with stakeholders to map processes and turn them into automated workflows, with clear written and verbal communication.
Experience working within a change management process and documenting administrative procedures.
U.S. person status, as required for access to CUI and export-controlled data (ITAR/EAR).

Nice To Haves

Active U.S. government security clearance, or ability to obtain one.
Atlassian certification in Jira or Confluence administration; security certification such as Security+ or CISSP.
Experience supporting CMMC, NIST 800-171, or FedRAMP assessments, including producing evidence and responding to auditor requests.
Scripting or API experience (REST APIs, Python, PowerShell, or ScriptRunner) to extend automation beyond built-in rules.
Experience with ITIL or ITSM practices, and with migrating or consolidating Atlassian instances or moving content between tenants.

Responsibilities

Administer and maintain Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants, including projects, spaces, issue types, workflows, schemes, custom fields, screens, permissions, and global settings.
Manage Jira Service Management projects and workflows, including request types, queues, SLAs, approval flows, customer portals, and Confluence knowledge base links.
Work with IT, cybersecurity, HR, facilities, program, and other teams to map processes and build workflows and automations that reduce manual effort.
Maintain tenant boundaries so CUI and export-controlled data are created, stored, and shared only in the authorized environment, while keeping configurations consistent where appropriate.
Design, build, test, and maintain Jira and Confluence automation rules, including triggers, conditions, branching, smart values, scheduled rules, webhook-based rules, and cross-product automations.
Track feature, app, and automation differences between commercial and FedRAMP environments and plan for comparable capabilities in both tenants.
Manage user lifecycle and access, including onboarding and offboarding, groups and roles, SSO, automated identity-provider provisioning, and periodic access reviews; limit FedRAMP access to eligible users.
Support CMMC, NIST SP 800-171, and DFARS requirements by applying least-privilege access, maintaining audit logging and retention settings, and providing assessment and audit evidence.
Evaluate, install, configure, upgrade, and retire Atlassian Marketplace apps and integrations, confirming approval and FedRAMP availability before deployment.
Gather stakeholder requirements and translate them into project templates, workflows, JQL filters, dashboards, and reports; drive standardization across programs.
Govern Confluence content, including space structure, page templates, ownership, marking, archiving, and retention.
Follow change control processes; plan and execute upgrades, migrations, content moves between tenants, and instance cleanups; communicate changes and release notes.
Act as the escalation point for Atlassian support requests, perform root-cause analysis, and work with Atlassian support as needed.
Create and maintain administrator documentation, runbooks, and user training materials.