Applications Administrator IV (IT Systems)

University of Louisville•Louisville, KY

2d•Onsite

About The Position

The Application Administrator IV serves as a senior technical support specialist responsible for the administration, integration, security, and operational support of the University's enterprise application ecosystem. This position manages large-scale, business-critical platforms that support institutional operations including finance, human resources, student services, research, advancement, and auxiliary services. The successful candidate will possess deep expertise in enterprise application administration, data management, systems integration, automation, and technology architecture. This role serves as a technical owner for assigned enterprise platforms and works closely with business stakeholders, vendors, developers, data analysts, project managers, and infrastructure teams to ensure reliable, secure, and scalable application services.

Requirements

Bachelor's degree in Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience.
Grade 9 (Salaried).

Nice To Haves

Bachelor's degree in Information Systems, Information Technology, or a related field.
Seven (7) or more years of experience supporting enterprise applications in a complex organizational environment.
Experience administering major enterprise platforms such as: Workday, ServiceNow, TeamDynamix, Salesforce, Oracle Cloud, PeopleSoft, Ellucian Banner, Slate, Blackboard, Microsoft Dynamics
Experience supporting higher education enterprise systems.
Experience leading enterprise software implementations.
Knowledge of data governance frameworks and master data management.
Experience with Power BI or enterprise analytics platforms.
ITIL Foundation certification.
Microsoft, Workday, Salesforce, Oracle, or similar enterprise platform certifications.
Enterprise Systems Administration: Enterprise application administration and configuration, Change management and release management, Identity and access management, Single Sign-On (SSO), Azure Active Directory / Microsoft Entra ID, Role-based security administration
Integration Technologies: REST APIs, SOAP web services, JSON and XML, API management platforms, Integration Platform as a Service (iPaaS), Enterprise Service Bus (ESB) concepts, Event-driven architecture, Middleware technologies
Data Management: SQL (Microsoft SQL Server, Oracle, PostgreSQL, or MySQL), Database administration fundamentals, Data warehousing concepts, ETL/ELT processes, Data modeling, Data governance practices, Data quality management
Programming & Automation: Experience with one or more of: Python, PowerShell, Java, C#, JavaScript, Shell scripting
Cloud Technologies: Microsoft Azure, Microsoft 365, SaaS application administration, Cloud integration services, Platform monitoring tools

Responsibilities

Provide specialized support for business-critical departmental software applications including: Serving as a primary contact point for system support, Productive and timely communications with customers, Documentation of system configuration and operations, Ability to effectively communicate complex business processes and technical concepts to a non-technical audience, Ensuring that organizational and customer expectations are met, Promoting continuous process/system improvements, Change management
Ensure system implementation aligns with the overall enterprise technology environment (Backups, DR, Authentication, Integrations, Security, etc)
Daily support and accountability for: System maintenance and upgrade planning/execution, Monitoring and stability of system and integrations, System Administration, Configuration of system and functionality, Integration, Security, Programming/coding (planning, analysis, design, implementation, testing/integration, maintenance), Status reporting, End user training
Seek continuous professional development through training and self-education
Couch, mentor, and cross train with team members
Serve as the primary technical administrator for one or more enterprise platforms supporting mission-critical university operations.
Configure, maintain, monitor, and optimize enterprise applications to ensure high availability, performance, and reliability.
Lead application upgrades, patching, release management, and lifecycle planning activities.
Develop and maintain technical documentation, system architecture diagrams, operational procedures, and support standards.
Administer application security roles, permissions, workflows, and authentication mechanisms.
Design, implement, monitor, and troubleshoot complex integrations between enterprise applications and third-party systems.
Develop and maintain API-based, event-driven, batch, and file-based integrations.
Collaborate with development teams to support enterprise integration architecture and middleware solutions.
Implement automation solutions that improve operational efficiency and reduce manual processing.
Support enterprise identity management and single sign-on (SSO) integrations.
Manage enterprise data exchanges across multiple systems while ensuring data integrity, quality, and security.
Develop and support ETL/ELT processes, data synchronization mechanisms, and reporting feeds.
Collaborate with data governance stakeholders to establish data standards, validation processes, and stewardship practices.
Monitor data quality issues and lead resolution efforts across technical and functional teams.
Support institutional reporting, analytics, and business intelligence initiatives.
Ensure enterprise applications comply with university security standards, audit requirements, and regulatory obligations.
Partner with information security teams to conduct risk assessments and remediation activities.
Support disaster recovery planning, business continuity testing, and system resiliency efforts.
Participate in security reviews, vulnerability management, and incident response activities.
Serve as a primary liaison with software vendors and implementation partners.
Coordinate vendor support activities and escalation management.
Facilitate communication between technical teams and business stakeholders.
Lead technical working groups and project teams as assigned.