IT Systems Administrator

Re:Build Manufacturing•Rochester, NY
•Hybrid

About The Position

Exciting opportunity to work in a fast-growing multi-site manufacturing conglomerate. This will be an impactful role, and one in which you will enjoy working with industry veterans in a fast-paced environment with considerable learning potential and autonomy. This position will be responsible for providing end-users with advanced IT support for hardware, software, applications, operating systems, and connectivity. This position will also provide occasional evening and weekend support. Seeking an individual with a customer service focus, strong organization skills, and superb communication and problem-solving abilities combined with a solid technical expertise. Critical Attributes: Exceptional organizational skills: able to perform in a fast-paced and dynamic work environment and document progress and activities to better the team Analytical problem solver who excels at addressing issues, even in situations involving unfamiliar applications or services Metrics Driven: keeps score with a desire to continuously improve Phenomenal teammate: enthusiasm and positive attitude, ability to work as a member of cross-disciplinary teams Capable communicator with good communication abilities in written and verbal formats Self-starter: not expected to know everything, you’re comfortable RTFM or using the Google but also know when to ask for help The ideal candidate must pass a background check and have reliable & acceptable references

Requirements

  • 3-5 years’ experience administering IT systems and resolving user issues.
  • Demonstrable understanding of Microsoft technologies including Windows 10/11, Windows Server 2012R2-2022, Active Directory, Microsoft 365 & Entra ID, Azure, and PowerShell through professional experience, certifications, and/or personal projects.
  • Demonstrable understanding of networking concepts and methodologies to address challenges.
  • Familiarity with virtualization technologies and cloud platforms, such as VMware, AWS, and Azure.
  • Willingness to work occasional evenings and weekends.
  • Willingness to travel (<10%).
  • Fluency in written and spoken English.

Nice To Haves

  • Familiarity with other scripting, programming, or query languages such as Python, Bash, C#, JavaScript, SQL, KQL, etc. a plus.
  • Familiarity with Linux and MacOS a plus.
  • Experience supporting critical enterprise software (e.g., ERP and Manufacturing Execution Systems area) a plus.

Responsibilities

  • Responsible for the maintenance, configuration, and reliable operation of computer systems
  • Designs, deploys, and maintains technical solutions to business problems with a focus on technology, documentation, and training
  • Monitors, fixes, and solves hardware and software errors by running diagnostics, detailing problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Performs upgrades to server hardware, operating systems, and software to ensure the necessary levels of security, availability, and functionality of critically important services
  • Implements appropriate processes for data protection, disaster recovery, and failover procedures, including execution, testing, and security of regular backups
  • Leads desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Coordinates with IT personnel across all Re:Build sites and external service providers

Benefits

  • medical
  • dental
  • vision
  • retirement
  • paid time off
  • other benefits
  • annual incentive compensation
  • long-term incentives
  • employee ownership
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