IT Enterprise Applications Administrator, Atlassian

CHAOS Industries•Los Angeles, CA

4d•Onsite

About The Position

CHAOS Industries is hiring an IT Enterprise Applications Administrator (Atlassian Admin) to own the health, security, and day-to-day operation of Jira, Jira Service Management, and Confluence across the company’s commercial and FedRAMP-authorized Atlassian tenants. These platforms support engineering, IT, program, and compliance teams in planning work, tracking delivery, handling service requests, and documenting operations. The role is part of the IT organization and works closely with infrastructure, cybersecurity, service desk, programs, and engineering. The administrator has end-to-end ownership of both Atlassian environments, including tenant architecture, service desk and workflow design, permissions, automation strategy, and the roadmap for standardizing, cleaning up, and scaling the instances. The role turns process pain points into useful workflows, reliable automations, and accessible documentation while ensuring controlled information remains in the authorized environment and that access, data handling, and audit requirements are met. The position involves minimal travel, up to roughly 10%, including occasional trips to company offices. Work is primarily sedentary at a computer, with occasional movement around the office.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
Hands-on experience administering Jira and Confluence Cloud for a multi-team organization, including permission schemes, workflows, custom fields, and project and space configuration.
Experience administering Atlassian products in a FedRAMP-authorized or other government cloud environment, or comparable experience managing separate commercial and regulated tenants.
Proven experience building and maintaining Jira and Confluence automation rules, including conditions, branching, smart values, and scheduled or webhook-triggered rules.
Experience configuring and administering Jira Service Management, including request types, queues, SLAs, approval workflows, and customer portals.
Working knowledge of JQL and ability to build filters, dashboards, and reports for non-technical stakeholders.
Experience managing users and groups, including SSO and automated provisioning (SAML/SCIM) with an identity provider such as Entra ID or Okta.
Familiarity with CUI handling and frameworks such as NIST SP 800-171, CMMC, or DFARS 252.204-7012, including access control, audit logging, and data-handling requirements.
Experience working with stakeholders to map processes and turn them into automated workflows, supported by clear written and verbal communication.
Experience working within a change management process and documenting administrative procedures.
U.S. person status, as required for access to CUI and export-controlled data (ITAR/EAR).

Nice To Haves

Active U.S. government security clearance, or ability to obtain one.
Atlassian certification in Jira or Confluence administration; security certification such as Security+ or CISSP.
Experience supporting CMMC, NIST 800-171, or FedRAMP assessments, including producing evidence and responding to auditor requests.
Scripting or API experience (REST APIs, Python, PowerShell, or ScriptRunner) to extend automation beyond built-in rules.
Experience with ITIL or ITSM practices and with migrating or consolidating Atlassian instances or moving content between tenants.

Responsibilities

Administer and maintain Jira, Jira Service Management, and Confluence in the commercial and FedRAMP tenants, including projects, spaces, issue types, workflows, schemes, custom fields, screens, permissions, and global settings.
Manage Jira Service Management projects and workflows, including request types, queues, SLAs, approval flows, customer portals, and links to Confluence knowledge bases.
Work with IT, cybersecurity, HR, facilities, program, and other teams to identify and map manual processes, then design and build workflows and automations to route, approve, and fulfill requests with less manual effort.
Maintain boundaries between tenants so controlled unclassified information and export-controlled data are created, stored, and shared only in the authorized environment, while keeping configurations consistent where appropriate.
Design, build, test, and maintain Jira and Confluence automation rules, including triggers, conditions, branching, smart values, scheduled rules, webhook-based rules, and cross-product automations.
Track feature, app, and automation differences between commercial and FedRAMP environments and plan for comparable capabilities across tenants.
Manage user lifecycle and access, including onboarding and offboarding, groups and roles, SSO, automated identity-provider provisioning, and periodic access reviews; limit FedRAMP tenant access to eligible users.
Support security and compliance requirements, including CMMC, NIST SP 800-171, and DFARS, by applying least-privilege access, maintaining audit logging and retention settings, and providing evidence for assessments and audits.
Evaluate, install, configure, upgrade, and retire Atlassian Marketplace apps and integrations, confirming approval and FedRAMP availability before deployment in that tenant.
Gather stakeholder requirements and translate them into project templates, workflows, JQL filters, dashboards, and reports; drive standardization across programs.
Govern Confluence content, including space structure, page templates, ownership, marking, archiving, and retention.
Follow change control processes for platform changes; plan and execute upgrades, migrations, content moves between tenants, and instance cleanups; communicate changes and release notes to users.
Serve as the escalation point for Atlassian support requests, perform root-cause analysis, and work with Atlassian support as needed.
Create and maintain administrator documentation, runbooks, and user training materials.