Atlassian Administrator

Winsupply•Moraine, OH

About The Position

The Atlassian Administrator oversees, optimizes, and scales Winsupply’s Atlassian cloud ecosystem, including Jira, Confluence, Jira Service Management (JSM), Loom, Atlassian Strategy, and Atlassian Guard. The role manages users, integrations, workflow customization, platform governance, and collaboration across software development, product, and business operations teams. The administrator serves as the global administrator for the Atlassian suite, standardizes and audits configurations, manages security and identity integrations, evaluates third-party apps, and leads platform migrations and consolidation. The role also configures Jira and JSM projects and service desks, develops automation and reporting, maintains Confluence and Loom administration, and provides top-tier internal support. The position creates training resources and advises departments on workflow improvements. Other projects and duties may be assigned.

Requirements

2–5+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in an enterprise environment.
Deep understanding of Atlassian Cloud architecture, JQL, automation rules, and scheme configurations.
Strong working knowledge of ITIL frameworks and ITSM best practices as applied to Jira Service Management.
Strong understanding of Agile methodologies, including Scrum and Kanban, and how to map them to Jira project configurations.
Exceptional interpersonal skills, including the ability to explain technical concepts to non-technical stakeholders and troubleshoot complex workflow conflicts.
Familiarity with querying and interacting with Atlassian REST APIs.
Basic scripting abilities, such as Python and JSON.
Ability to meet the described physical demands, with or without reasonable accommodations, including extended sitting, dexterity to operate computer equipment, and lifting and transporting moderately heavy objects.
Occasional travel to local companies and regional offices and/or to support implementation of solutions.

Nice To Haves

Active Atlassian certifications are preferred, such as Atlassian Certified Professional Jira Administrator or Jira Service Project Administrator.
ACP-120 Jira Administration for Cloud, ACP-100/ACP-610, ACP-200 Confluence Administration, or Atlassian Cloud Organization Admin certification.

Responsibilities

Serve as global administrator for the Atlassian cloud suite, including Jira Software, Jira Service Management, Confluence, and Loom.
Evaluate and audit existing workflows and configurations, and standardize them across the Atlassian suite.
Manage user provisioning, group management, and global security settings using Atlassian Guard for SSO and user lifecycle management.
Evaluate, install, and manage third-party apps, including Tempo add-ons and Atlassian Marketplace plugins, ensuring they meet security and performance standards.
Integrate Atlassian products with enterprise identity providers such as Okta using Atlassian Guard for SSO and automated SCIM provisioning.
Integrate Jira and Confluence with external CI/CD, development, and monitoring tools such as GitHub, GitLab, Jenkins, and Datadog via webhooks and REST APIs.
Lead platform migrations, upgrades, and consolidation efforts as the organizational footprint scales.
Design and maintain Jira Software projects, complex workflows, permission schemes, notification schemes, and screen schemes.
Configure and optimize JSM for IT and enterprise service desks, including routing queues, SLAs, request types, and customer portals.
Develop Atlassian Automation rules and complex JQL queries for reporting and stakeholder dashboards.
Architect and maintain the global Confluence hierarchy and administer the Loom enterprise workspace, including user access and video retention policies.
Serve as the highest tier of internal support for Atlassian-related incidents and service requests.
Create training materials, video tutorials, and guides to drive user adoption.
Consult with internal departments to recommend workflow improvements.
Perform other projects and duties as assigned.