Atlassian Administrator III

LMI•Remote,

3d•$100,000 - $150,000•Remote

About The Position

LMI is seeking a Level III Atlassian Administrator to configure, maintain, and support standardized Atlassian environments for Department of Veterans Affairs enterprise modernization initiatives. The role combines Jira Commercial Cloud implementation, user and access administration, Confluence Commercial Cloud collaboration support, operational troubleshooting, and team onboarding to improve the consistency and usability of enterprise work-management tools. The administrator configures projects, issue types, workflows, schemes, templates, dashboards, and automation rules, and supports approved Jira Align and Confluence activities. They work with solution architects, migration engineers, Agile coaches, and customer stakeholders to onboard teams in prioritized waves, support daily operations, and encourage adoption of standardized working practices. This is more than a permission-change-only role. The administrator is expected to recognize downstream effects of configuration decisions, investigate recurring incidents, document support patterns, and balance enterprise governance with practical team needs. The ideal candidate is hands-on and service oriented, attentive to access controls, and comfortable explaining configuration choices to nontechnical users. LMI is a digital solutions provider focused on accelerating government impact through innovation and speed. It develops technology and prototypes for federal agencies, bringing commercial-grade platforms and mission-ready AI to government missions. LMI serves the defense, space, healthcare, and energy sectors and is headquartered in Tysons, Virginia.

Requirements

Bachelor's degree in computer science, information technology, information systems, software engineering, or a related field; four additional years of relevant experience may substitute for a bachelor's degree.
At least 3 years of Jira administration, enterprise application configuration, or related implementation experience.
Atlassian ACP-120 Jira Administration for Cloud certification or current equivalent.
Hands-on experience with Jira Cloud project configuration, permissions management, troubleshooting, and user support.
Strong documentation skills and ability to work with product owners and technical stakeholders.
Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.
ITIL 4 Foundation certification.
Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal supervision.
Experience documenting operational procedures and communicating planned configuration changes to affected users.

Nice To Haves

Prior experience supporting the Department of Veterans Affairs, Veterans Health Administration, or federal health programs.
Jira Align and Confluence Commercial Cloud administration experience.
Data Center-to-Cloud migration, Jira automation, and federal service operations experience.
Experience designing reusable Jira project templates and supporting change-controlled cloud platform operations.
Master's degree in information systems, cybersecurity, or information technology management.
Additional certifications such as Atlassian Managing Jira Service Projects for Cloud (ACP-420) or Atlassian Cloud Organization Admin.

Responsibilities

Configure Jira Commercial Cloud projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates.
Maintain Jira Align portfolio and project structures, where provisioned, and support alignment with enterprise reporting conventions.
Administer relevant Confluence Commercial Cloud spaces, groups, permissions, and end-user knowledge resources.
Provision and onboard teams in waves, adapt approved templates, and maintain configuration documentation.
Triage and resolve Tier 1 and Tier 2 Jira Commercial Cloud and Confluence Commercial Cloud service requests, user access issues, and administrative incidents.
Create filters, dashboards, automation rules, and standard reports; escalate complex platform defects appropriately.
Perform configuration quality assurance, migration cleanup, and operational handover.
Apply approved standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership.
Validate changes in a controlled manner, maintain configuration records, and document exceptions before implementing changes in production environments.
Guide team leads through onboarding, issue migration cleanup, dashboard construction, and use of standardized boards and reports.
Record troubleshooting steps, impact assessments, root-cause notes, and appropriate escalations to platform or vendor specialists.
Monitor administrative hygiene, app and license usage, groups, and recurring user issues; recommend preventive actions and self-service guidance.