JIRA & Confluence Architect

M9 Solutions•Washington, DC

19h•$60,000 - $180,000•Onsite

About The Position

M9 Solutions is seeking a JIRA & Confluence Architect to work on-site in Washington, DC, supporting a government contract. The role designs and builds a centralized enterprise service management solution structured as a guided self-service portal. The portal should help users discover existing services and knowledge before submitting requests, while supporting dynamic intake, governance, security, and integration with division-level Jira and Confluence sites. An active Top Secret clearance is required. The architect will develop the platform’s information architecture, service catalog, intake taxonomy, system architecture, workflows, and technical documentation. The position also covers configuration and maintenance of Jira Service Management and Confluence, access controls, troubleshooting, upgrades, migrations, usage analytics, and collaboration with division stakeholders, governance boards, security teams, and government leadership. The role must ensure compliance with enterprise cybersecurity policies and applicable federal IT standards. M9 describes this as a full-time employee position. The stated salary range is $60,000–$180,000 USD; compensation is not guaranteed and may depend on factors including responsibilities, qualifications, experience, location, and market data. M9 states that it offers a competitive compensation package and provides a link to its benefits information.

Requirements

Active Top Secret security clearance.
Bachelor's degree from an accredited college or university.
At least 5 years of professional experience.

Responsibilities

Design and build a centralized, guided self-service portal that presents categorized options, knowledge articles, and search-driven navigation to surface existing information and services before users submit formal requests.
Analyze and inventory division-level Jira, Confluence, and other information sites to identify existing content and services, duplication, and gaps that drive unnecessary requests.
Design the information architecture, service catalog structure, and intake taxonomy for the portal and request categorization and routing.
Develop dynamic, conditional intake forms for requests for new enterprise technology, applications, or services after users have considered existing options through the portal.
Build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its governance model.
Implement and manage governance workflows, approval chains, and escalation paths that route requests to the appropriate division or review authority.
Install, configure, test, and maintain Jira Service Management, Confluence, and automation and integration components connecting the landing page and knowledge base to existing division sites.
Implement role-based access and security protocols that preserve divisional compartmentalization while enabling discovery.
Troubleshoot and resolve technical issues related to development, integration, and deployment of the portal, intake forms, and governance workflows.
Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
Monitor portal usage and search analytics, identify where users fail to find existing information and submit unnecessary requests, and recommend timely improvements to government leadership in writing or in person.
Create and maintain system diagrams, governance workflow procedures, and user guidance for the central landing page and knowledge base.
Ensure compliance with enterprise cybersecurity policies and applicable federal IT standards and requirements.
Collaborate with division stakeholders, governance boards, and security teams to ensure the portal accurately reflects and consolidates existing services.