Implementation Specialist Jobs

About The Position

Requirements

• Commitment to supporting the mission of the Catholic Church and the ministry of the Archbishop.
• Knowledge of Catholic parish life, ministry, and organizational structures.
• Understanding of data governance, stewardship, and data quality practices.
• Ability to travel locally and occasionally throughout the Archdiocese.
• Bachelor's degree or an equivalent combination of education and experience.
• Three or more years of experience in software implementation, customer success, training, consulting, project coordination, or related fields.
• Experience with CRM, ERP, donor management, or similar business applications.
• Experience supporting data migrations, database cleanup, or data quality initiatives.
• Strong customer service and relationship-building skills.
• Ability to translate technical concepts into practical business guidance.
• Excellent communication, training, and presentation abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Commitment to confidentiality, privacy, and responsible stewardship of parishioner information.
• Ability to work independently and collaboratively across teams.

Nice To Haves

• Experience in Catholic, nonprofit, or mission-focused organizations.

Responsibilities

• Manage implementation plans, timelines, milestones, and deliverables.
• Coordinate activities among parishes, Chancery departments, vendors, and ParishStaq team members.
• Monitor implementation progress, identify risks, and support issue resolution.
• Serve as the primary point of contact for assigned customers.
• Build trusted customer relationships and provide ongoing guidance, support, and optimization recommendations.
• Deliver in-person and virtual training to parish staff and leadership.
• Develop adoption strategies and support organizational readiness.
• Promote ParishStaq best practices and effective platform use.
• Assist parishes with process and organizational changes related to implementation.
• Guide data preparation, migration validation, and post-conversion cleanup.
• Promote ParishStaq data governance standards and help resolve duplicate records, incomplete profiles, and other data quality issues.
• Support best practices for household management, sacramental records, stewardship data, communications, and reporting.
• Conduct database health reviews and educate users on data stewardship and privacy responsibilities.
• Analyze parish business processes and recommend improvements aligned with ParishStaq best practices.
• Gather customer feedback and identify opportunities for greater efficiency and platform adoption.
• Collaborate with product, technology, and support teams to improve customer outcomes.
• Contribute to training materials, implementation resources, and knowledgebase content.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental death and disability coverage
• Long-term disability coverage
• Pension
• 403(b)
• Health savings account (HSA)
• Flexible spending account (FSA)
• Generous sick leave
• Vacation
• Holidays