ServiceNow Implementation Specialist
About The Position
The ServiceNow Application Developer will support the development, administration, and ongoing enhancement of the client’s ServiceNow platform within the Office of Data & Technology. The role is hands-on and supports district-wide business processes across modules including Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other available modules. The developer will help ensure solutions are scalable, user-centered, secure, and aligned with operational priorities, supporting service delivery across central office and school-based teams. The position includes primary administration of the ServiceNow instance, application configuration and maintenance, catalog and workflow development, stakeholder collaboration, troubleshooting, documentation, and coordination with internal IT teams, vendors, and ServiceNow partners. The role emphasizes ServiceNow best practices, configuration over customization, and upgrade readiness.
Requirements
- Bachelor’s degree in information technology, computer science, a related field, or equivalent professional experience.
- Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
- Strong knowledge of ServiceNow forms, lists, tables, and dictionary configuration.
- Knowledge of Business Rules, Client Scripts, UI Policies, and UI Actions.
- Knowledge of roles, Access Control Lists (ACLs), update sets, and platform administration.
- Proficiency in JavaScript for ServiceNow scripting, including business rules, client scripts, and UI policies.
- Experience integrating ServiceNow with external systems via REST or SOAP APIs.
- ITIL Foundation certification or equivalent ITSM process knowledge.
Nice To Haves
- ServiceNow Certified Application Developer (CAD) certification.
- Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
- Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
- Experience in a public-sector, K–12, education, or other highly regulated environment.
Responsibilities
- Serve as a primary administrator for the client’s ServiceNow instance, supporting day-to-day operations and maintenance.
- Configure and maintain ServiceNow applications, including forms, lists, workflows and flows, notifications, and reports.
- Support development and enhancements across ServiceNow modules, including ITSM, HRSD, S2P, and others.
- Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
- Gather requirements with business stakeholders, translate needs into technical solutions, and recommend platform-aligned approaches.
- Coordinate with the client on development, changes, and support.
- Apply ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
- Troubleshoot platform issues, resolve defects, and improve existing processes through analysis and refinement.
- Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
- Partner with internal IT teams, vendors, and ServiceNow partners as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
