ServiceNow Implementation Specialist
About The Position
The Client is seeking a full-time ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology. The role is hands-on and supports district-wide business processes across modules including Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and others. The developer will help ensure solutions are scalable, user-centered, secure, and aligned with operational priorities, while improving service delivery for central office and school-based teams. The position serves as a primary administrator for the ServiceNow instance, maintaining platform operations and configuring applications, workflows, service catalog items, integrations, and reporting. The developer partners with stakeholders and internal teams to translate business requirements into platform-aligned solutions, troubleshoot issues, document configurations and processes, and maintain ServiceNow best practices and upgrade readiness. The posting identifies the engagement as 1099/W2.
Requirements
- Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
- Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
- Foundational knowledge of the ServiceNow platform, including forms, lists, tables, and dictionary configuration.
- Knowledge of Business Rules, Client Scripts, UI Policies, and UI Actions.
- Knowledge of roles and Access Control Lists (ACLs), update sets, and platform administration.
- Proficiency in JavaScript for ServiceNow scripting, including business rules, client scripts, and UI policies.
- Demonstrated experience integrating ServiceNow with external systems through REST/SOAP APIs.
- ITIL Foundation certification or equivalent ITSM process knowledge.
Nice To Haves
- ServiceNow Certified Application Developer (CAD) certification.
- Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
- Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
- Experience working in a public-sector, K–12, education, or other highly regulated environment.
Responsibilities
- Serve as a primary administrator for the Client’s ServiceNow instance and support day-to-day service operations and maintenance.
- Configure and maintain ServiceNow applications, including forms, lists, workflows and flows, notifications, and reporting.
- Support development and enhancement across ServiceNow modules, including ITSM, HRSD, S2P, and other available modules.
- Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
- Gather requirements with business stakeholders, translate business needs into technical solutions, and recommend platform-aligned approaches.
- Coordinate with the Client on development, changes, and support.
- Follow ServiceNow best practices, prioritize configuration over customization, and maintain upgrade readiness.
- Troubleshoot platform issues, resolve defects, and refine existing processes to support continuous improvement.
- Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
- Partner with internal IT teams, vendors, and ServiceNow partners as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
