Sr Implementation Specialist II- Flight Planning

Jeppesen ForeFlight Careers•Austin, TX

10d

About The Position

Jeppesen ForeFlight is seeking an Implementation Specialist to support Flight Planning implementation and migration programs. The role owns end-to-end migration and onboarding for Commercial, Military, and Business/General Aviation customers moving from legacy flight-planning platforms to the next-generation flight-planning system, as well as new customers implementing directly on the platform across all service tiers. The specialist configures customer environments, coordinates testing and validation, and trains customers from post-signature through go-live and into active operations while managing multiple concurrent projects. The successful candidate serves as the technical point of contact for customers throughout onboarding, migration or implementation, production go-live, and handoff to support. They are comfortable configuring applications, guiding customers through the software, and maintaining project status. The position reports to the Senior Manager, Professional Services Implementation & Deployment. Occasional travel to customer sites may be required. Pay is based on candidate experience and qualifications, as well as market and business considerations. The stated summary pay range is $122,000–$150,000. Jeppesen ForeFlight describes its benefits experience as supporting employees’ physical, financial, and emotional wellbeing.

Requirements

At least 3 years of relevant experience in flight-planning or dispatch software implementation, customer onboarding, or a related customer-facing technical role.
Strong technical aptitude and ability to learn and configure flight-planning or dispatch software without a traditional software engineering background.
Hands-on experience configuring software applications.
Experience diagnosing flight-plan output issues and troubleshooting data authored by upstream flight-planning vendors.
Willingness to learn and apply AI-powered tools to accelerate implementation work, including triaging log files and diagnostic evidence and drafting first-pass responses across multiple concurrent customer threads.
Excellent written and verbal communication skills, including comfort presenting to and training customers.
Strong critical-thinking and troubleshooting skills.
Ability to manage multiple concurrent projects and prioritize independently.

Nice To Haves

Prior hands-on experience with AI tools.
Experience in airline operations, flight dispatch, or aviation technology.
Current or former pilot experience, or a dispatcher certificate or license from a regional governmental aviation authority.
Familiarity with software migrations.
Experience with system integrations and network concepts.
Ability to digitally track work for project efforts.
Proven ability to coordinate internally to convey customer requirements.
Comfort working across time zones with international customers.

Responsibilities

Own customer migrations from legacy flight-planning platforms and manage new customer implementations across all service tiers, from initial assessment through production go-live and handoff to ongoing support.
Migrate applicable customer configuration data and operational parameters from legacy or third-party systems into the new platform, and define minimum output and reporting requirements with customers.
Configure customer-specific environments, including direct-connect integrations with third-party systems such as scheduling, departure control, maintenance, EFB, and post-flight analysis systems.
Coordinate cross-platform migration cases that overlap with active implementations, partnering with internal support teams on shared accounts.
Support migrations between related tracking and fleet-management products for customers transitioning between them.
Triage reported issues to determine whether they require a Development fix and release, a configuration change, or resolution of a third-party integration issue.
Serve as the sole owner and primary point of accountability for each implementation project from kickoff through go-live, independently managing timelines, milestones, risks, and deliverables.
Coordinate test-and-evaluation to production transitions, including validation testing with customers.
Use AI-powered tools to accelerate configuration, documentation, and troubleshooting, and help the broader team adopt them.
Travel to customer sites on occasion, as needed.
Present to and train customers, and maintain project status while managing multiple concurrent projects.