Implementation Specialist-I&S (Full-time Remote, North Carolina Based)
About The Position
The Implementation Specialist – Innovation and Strategy supports the planning, coordination, and implementation of strategic initiatives within the Innovation and Strategy Division. The role primarily supports the Rural Health Transformation Project through stakeholder coordination, implementation planning, operational readiness, project tracking, and execution support. The specialist leads assigned implementation efforts and project workstreams in partnership with project managers, operational leaders, providers, and other stakeholders to achieve project objectives. This is a grant-funded or time-limited position established for one year, with no guarantee of extension, renewal, or continued employment beyond the approved funding period. It is full-time and remote; the selected candidate must reside in North Carolina. Some travel to the home office in Morrisville, North Carolina, for onsite meetings may be required.
Requirements
- Bachelor's degree from an accredited college or university in public health, healthcare administration, business administration, human services, organizational development, information systems, project management, or a related field.
- Three years of experience coordinating, implementing, or leading projects, programs, operational initiatives, or organizational improvement efforts.
- Experience with project coordination and implementation activities.
- Experience leading workgroups, meetings, or project workstreams.
- Experience managing project schedules, action plans, or deliverables.
- Experience with stakeholder communication and coordination.
- Proficiency in Microsoft Office Word, Excel, and PowerPoint.
- Project coordination and implementation planning skills.
- Ability to lead project workstreams and implementation activities.
- Strong organizational and follow-up skills.
- Excellent written and verbal communication skills.
- Stakeholder engagement and facilitation skills.
- Ability to coordinate multiple priorities simultaneously.
- Experience utilizing project management software and reporting tools.
- Knowledge of healthcare, Medicaid, behavioral health, or rural health systems.
- Knowledge of change management and operational readiness principles.
- Must reside in North Carolina.
Nice To Haves
- Experience implementing healthcare, behavioral health, Medicaid, public health, or rural health programs.
- Experience supporting cross-functional initiatives involving multiple stakeholders.
- Experience using Smartsheet, Microsoft Project, or similar project management tools.
- Experience working with providers, community-based organizations, or healthcare delivery systems.
- Project management certification.
Responsibilities
- Coordinate implementation activities for assigned projects and initiatives.
- Develop and maintain implementation plans, milestones, action logs, and project documentation.
- Track deliverables and follow up with stakeholders to ensure timely completion of assigned tasks.
- Support project launches, transitions, pilots, and operational deployments.
- Serve as a key implementation resource and become a subject matter expert for the Rural Health Transformation initiative.
- Coordinate project activities, stakeholder meetings, workgroups, and implementation workstreams.
- Assist in tracking project outcomes, deliverables, and reporting requirements.
- Support collaboration with community partners, providers, state agencies, and internal departments.
- Communicate feedback and provide ongoing coaching and mentoring to staff, supporting learning and professional development.
- Encourage cross-team collaboration and partnership.
- Coordinate communications among project teams, subject matter experts, providers, and external partners.
- Prepare meeting materials, status updates, presentations, and implementation reports.
- Facilitate meetings and document action items, decisions, and follow-up activities.
- Coordinate readiness activities, including training schedules, communication plans, workflow development, and implementation checklists.
- Assist operational teams in preparing for new processes, services, programs, and system changes.
- Track and document lessons learned and implementation outcomes.
- Maintain project schedules, action logs, risk trackers, and implementation dashboards.
- Monitor progress toward milestones and escalate concerns, barriers, or risks to project leadership.
- Assist with data collection, reporting, and performance monitoring activities.
- Maintain collaborative relationships across departments and stakeholders.
- Support special projects and other duties related to implementation and organizational priorities.
Benefits
- Medical, dental, vision, life, and long-term disability coverage.
- Generous retirement savings plan.
- Flexible work schedules, including hybrid/remote options.
- Paid time off, including vacation, sick leave, holiday, and management leave.
- Dress flexibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
