Implementation Specialist

Entrust•Shakopee, MN

10d

About The Position

The Implementation Specialist is responsible for solution delivery, including instant financial issuance solutions in customer or hosted environments. The role manages installations and supports customer success and satisfaction throughout project delivery, including setup, installation, and administration of purchased or outsourced technology and business process solutions. Solutions may be deployed remotely or at customer sites. The specialist works with customers, partners, project managers, and system administrators to configure, test, troubleshoot, document, train, and maintain solutions, while also contributing to process and documentation improvements.

Requirements

Associate degree in information technology or equivalent.
Mastery of written and verbal communication.
At least 2 years of experience in customer software delivery.
Experience with system integrations.
Proven work with software debugging or development.
Ability to work non-standard hours as needed, including evenings and weekends, based on customer needs.
Must be legally authorized to work in the United States without restriction.
Must be available to work between 7:00 AM and 7:00 PM Central Time; main hours are 8:00 AM to 5:00 PM Central Time, Monday through Friday. After-hours and weekend availability may be required based on customer needs; once proficient, some weekend and after-hours work will be required.

Nice To Haves

Proficient problem-solving and troubleshooting skills.
Experience with general networking technologies and concepts.
Experience configuring and maintaining Windows Server-related tools and utilities.
Professional technical certification such as A+, MCSA, MCSE, or similar.
Networking and/or software certificates such as Network+ and CCNA.
Knowledge and experience with SQL, IIS, TCP/IP, VMware, Cisco, SAN, and LAN/WAN.
Experience supporting remote and mobile users and computing/communications.
Experience with systems backup and recovery technologies.

Responsibilities

Deploy and configure solutions to meet customer needs.
Set up, install, and administer instant financial solutions for customers, remotely or at customer sites.
Collaborate with the project management team to deliver solutions to customers in a timely manner.
Act as the technical expert on the solution, including participating in requirements gathering and validation.
Understand customer needs and work directly with clients to manage initial access, map and transfer data, and create process documentation.
Test and troubleshoot installed systems; identify and document technical issues for escalation to the appropriate organization.
Deliver solution training for customers, partners, and IT personnel.
Interact with system administrators to apply software patches and upgrade existing customer systems.
Maintain availability for contact to ensure timely and accurate responses to inquiries.
Communicate effectively with external and internal customers and partners, providing information in a timely and accurate manner.
Provide feedback based on client experiences to solution component owners and recommend process improvements.
Create and maintain documentation to assist with future problem resolution.
Participate in and propose process, documentation, and solution improvements.

Benefits

Eligible colleagues and their dependents can access medical, vision, and dental programs.
Generous 401(k) matching contribution.
Life and disability insurance.
Mental health coaching.
Virtual fitness programs.
Paid personal time off.
12 paid holidays.
Parental leave.
Education reimbursement.
Eligible for the company’s discretionary annual incentive plan.
Career growth and learning-forward initiatives.
Flexible work options, including remote, hybrid, or on-site arrangements.