Payroll Implementation Specialist

GreenSlate • N/A, NV

6d • $55,000 - $65,000 • Remote

About The Position

GreenSlate is seeking a client-focused Payroll Implementation Specialist to join its growing implementation team. The role helps new clients prepare to run payroll by collecting and checking project information, completing standard payroll setups, and providing a friendly, knowledgeable service experience. The specialist also supports project close-out and day-to-day onboarding so projects are ready to run payroll on time. This is a full-time remote role within the United States, and candidates must be located in the Pacific Time Zone.

GreenSlate provides technology and business solutions for media productions, including production accounting and entertainment payroll. Its cloud-based platform supports payroll, production accounting, tax credit management, ACA compliance and benefits, production insurance, and consulting services.

The role requires managing onboarding information and records, communicating with clients, coordinating routine project setup and supplies, and escalating and following up on complex issues. The position regularly involves operating standard office equipment and may occasionally require work beyond the normal daily schedule or lifting up to 50 pounds.

Requirements

• Bachelor's degree or equivalent experience.
• At least 2 years of customer service experience.
• At least 1 year of experience in implementation or project onboarding.
• Strong client focus and relationship-building ability.
• Ability to handle high volumes while remaining calm under pressure.
• Accountability for completing assigned tasks correctly.
• Self-awareness, self-monitoring, and self-correction.
• Persistent problem-solving approach focused on finding solutions.
• Enthusiasm for providing superior customer service.
• Willingness to learn payroll and production accounting.
• Excellent listening and communication skills.
• Strong focus, organization, and attention to detail.
• Friendly, driven, and approachable demeanor.
• Must be located in the Pacific Time Zone.

Nice To Haves

• Experience supporting accounting or business operations.
• Knowledge of production workflows and accounting basics.

Responsibilities

• Gather documents and details for new payroll projects and verify that information is complete before setup begins.
• Set up standard payroll projects and make routine client-requested changes using established checklists.
• Add new projects to the payroll system and submit work location requests.
• Respond quickly and accurately to client calls and emails and keep clients informed about project status.
• Escalate complex questions and problems to the appropriate team and follow through until they are resolved to the client's satisfaction.
• Support day-to-day Implementation team onboarding tasks so projects are ready to run payroll on time.
• Update the onboarding tracker to show each client's progress.
• Send payroll forms and check-printing supplies to productions and confirm delivery.
• Replace outdated payroll forms and maintain an organized forms library.
• Enter and update client, project, and industry contact information to keep records accurate and accessible.
• Develop working knowledge of union deposits and draft related correspondence.
• Support the close-out of client projects.

Benefits

• Matching 401(k).
• Employee Assistance Program and mental health support.
• Accident insurance.
• Wellness discounts and perks through the Holisticly platform.
• Competitive salary tailored to experience, with regular reviews and opportunities for raises.
• Full-time remote flexibility.
• Access to leading AI tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level