Housing Specialist Jobs

About The Position

Requirements

• High school diploma or GED.
• At least three years of experience in a related field.
• Emotional stability and maturity to engage effectively with a diverse, underserved population.
• Excellent verbal and written communication skills.
• Familiarity with community resources relevant to housing.
• Valid North Carolina driver’s license and insurability under Hope Haven’s insurance policy.
• Willingness and ability to provide direct support and facility coverage on a 24/7 basis as operational needs require.
• Knowledge of confidentiality laws and ability to maintain client confidentiality.
• Successful completion of applicable pre-employment screening requirements.
• When assigned driving duties, ability to maintain a valid driver’s license and be insurable under Hope Haven’s automobile insurance policy.

Nice To Haves

• Housing case management experience.

Responsibilities

• Conduct comprehensive housing assessments, identify barriers to stable housing, and develop individualized housing stability plans aligned with residents’ goals and needs.
• Assist residents with housing searches, applications, placement activities, and obtaining documentation required for housing and program eligibility.
• Research and connect residents with affordable, income-based, recovery, and other housing opportunities; maintain current knowledge of local housing resources, landlord networks, rental assistance programs, and community support services.
• Provide ongoing case management, advocacy, and resource coordination for current and former residents, including referrals to internal and external community resources.
• Identify and address barriers to housing stability, including income, transportation, legal challenges, healthcare access, and supportive service needs.
• Support residents in strengthening problem-solving skills and building capacity for independent living; monitor progress toward housing goals and provide follow-up support as needed.
• Support the management of independent housing residents, including unit inspections, maintenance coordination, rent and occupancy requirements, program compliance, and conflict resolution.
• Maintain working knowledge of Tenant-Based Rental Assistance (TBRA) and other housing assistance programs.
• Document resident interactions and case management activities in EHR or other designated systems, ensuring records are accurate, timely, and complete.
• Ensure compliance with HIPAA, confidentiality requirements, resident rights, the Hope Haven Code of Conduct, and agency policies and procedures.
• Represent Hope Haven at housing coalitions, community meetings, and partner agency events, collaborating with internal teams and external partners to expand access to housing and supportive services.
• Participate in staff meetings, training, and professional development opportunities.
• Perform other duties as assigned within the scope of the position.