Lodging Logistics Specialist

Team Housing Solutions, Inc.•New Braunfels, TX

11d•Onsite

About The Position

The Lodging Logistics Specialist handles reservations and inquiries for Team Housing Solutions clientele. The role communicates with customers and hotels or properties to make reservations, manage cancellations and adjustments, resolve issues, and ensure reservations are accurately recorded and processed. The position is based at the Corporate Office in New Braunfels, Texas. Two schedules are available: Monday–Friday, 2:00 PM–11:00 PM, or Wednesday–Sunday, 12:00 PM–9:00 PM. Candidates will be considered for either shift based on availability and business needs. Team Housing Solutions provides temporary lodging services to organizations deploying teams across the United States and globally. It partners with property owners, asset managers, and third-party providers to create flexible housing solutions. The company describes its mission as providing superior temporary lodging experiences through streamlined systems, service, and collaboration.

Requirements

Some college education; a degree is preferred.
At least one year of experience in reservations or customer service.
Knowledge of reservation and accounting systems.
Customer service skills.
Proficiency in Microsoft Office.
Strong attention to detail, accuracy, and problem-solving skills.
Strong organizational skills.
Effective communication and interpersonal skills.
Ability to collaborate with a team.

Nice To Haves

A degree.
Experience in energy corporate housing and/or hospitality.

Responsibilities

Handle incoming reservation inquiries by phone, email, or online booking platforms.
Provide information about room availability, rates, and hotel amenities.
Reserve lodging for Team Housing Solutions clients.
Process reservations and update booking, accounting, and funding systems with relevant information.
Manage cancellations, reservation modifications, and special requests from clients or guests.
Follow Texas versus out-of-Texas rate policies and calculate profitable margins.
Create hotel proposals.
Support the Government Lodging Logistics Team with hotel research and bookings as needed.
Send booking details, CCAs, and payment information to hotels.
Communicate reservation expectations and instructions to hotels to support smooth check-in and check-out.
Manage guest swaps and ensure rooms are cleaned between guests.
Resolve hotel or guest issues promptly and escalate issues to the Assistant Director of Client Services when needed.
Work with hotels to address discrepancies or issues on behalf of clients.
Update and maintain client rosters, track client reservations, create rosters for new clients, and complete roster audits as assigned.
Generate and compile reports to meet client needs and send in-house reports as assigned or requested.
Conduct market research for specific locations or lodging requests.
Negotiate rates with hotels or properties as needed.
Support reservation department projects.
Ensure guest-services calls and emails are handled or passed along to Corporate Housing.
Input necessary work orders.
Perform other duties as assigned.