Housing Stabilization Specialist (Hybrid)

Activate Care•Boston, MA

9d•$58,240 - $58,240•Hybrid

About The Position

The Housing Stabilization Specialist advocates for families who have transitioned from CCA-supported family shelter sites into permanent housing, conducting stabilization activities to help preserve their tenancies. The role includes at least monthly outreach to families and landlords, mediating relationships, intervening when a tenancy is at risk, and advocating for clients in housing court. The specialist assesses changing client and family needs, helps connect them with medical care and other resources, and monitors children’s school progress. The role documents stabilization plans and progress in the ETO online platform and Touchpoints, and collaborates with case managers and housing navigation liaisons to support smooth transitions. This is a hybrid position for applicants residing in the Boston, Massachusetts area. It requires regular on-site presence at a designated housing hub and an assigned shelter location in Massachusetts, as well as regular travel to client locations during working hours. A valid Massachusetts driver’s license and reliable personal transportation are required.

Requirements

High school diploma or equivalent; a bachelor’s degree is preferred.
Valid Massachusetts driver’s license and consistent, reliable personal transportation, with the ability to travel throughout Massachusetts during working hours.
Fluency in English.
Experience in shelters, social services, or related environments supporting people with housing navigation.
Strong organizational and self-direction skills, including the ability to work with supervision on projects of diverse nature.
Excellent interpersonal skills to communicate and work with staff and external partners with varying skill and experience levels.
Ability to identify problems and opportunities for improvement and develop plans for resolution.
Ability to work collaboratively and foster trust and respect with project teams and external partners.
Intermediate computer skills, including Excel, pivot tables, lookup functions, and other Microsoft Office products.
Diplomacy and ability to recognize politically sensitive issues.
Ability to take personal initiative and work independently as well as on a team.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience providing intensive housing placement services.
Fluency in additional languages.
Previous experience working in emergency and family shelter settings.
Experience working with individuals who have recently immigrated to the United States.

Responsibilities

Conduct housing stabilization activities to preserve tenancies for families who have transitioned from CCA-supported family shelter sites into permanent housing.
Conduct at least monthly outreach to families.
Conduct at least monthly outreach to landlords.
Mediate relationships between clients or families and landlords.
Intervene when a tenancy is endangered.
Advocate for clients or families with housing court.
Routinely assess evolving client and family needs.
Assist with connections to medical care and other resources as appropriate.
Monitor family and children’s school progress.
Document and update stabilization plans in the ETO online platform as required.
Document progress with ETO Touchpoints.
Collaborate with case managers and housing navigation liaisons to ensure smooth transitions of family support.
Demonstrate integrity and empathy, working collaboratively and in the best interests of colleagues and members.
Perform other duties as assigned.