Affordable Housing Leasing & Occupancy Specialist

Knoxville's Community Development Corporation•Knoxville, TN

2d•Onsite

About The Position

Under the direction of the Property Manager, the Leasing and Occupancy Specialist provides clerical and administrative support in the property leasing office. The position leases vacant apartments and handles day-to-day office procedures, including leasing, recertifications, inspections, and tenant notices. Communities may include market-rate or workforce units, Low Income Housing Tax Credit (LIHTC) units, and/or Project Based Rental Assistance. The site must comply with company policies and applicable laws and regulations. All activities support Knoxville’s Community Development Corporation’s mission, strategic goals, and objectives. This is a non-supervisory position.

Requirements

High school diploma or GED and at least one year of experience providing general clerical support in an office setting; an equivalent combination of education and experience may be considered.
Knowledge of, or ability to learn, KCDC policies and procedures and federal and state laws and regulations related to affordable, tax credit, and conventional housing programs.
Knowledge of, or ability to learn, regulations and procedures for determining eligibility and appropriate rent amounts for rental assistance programs.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and Yardi property management software.
Knowledge of office practices, procedures, and equipment.
Ability to provide excellent customer service, answer questions, demonstrate professionalism, and explain programs to support customer satisfaction.
Ability to explain KCDC policies, procedures, rules, and regulations and provide procedural directions courteously and professionally.
Ability to establish and maintain effective working relationships with coworkers, tenants, and the public.
Ability to manage time, set due dates, meet deadlines, coordinate appointments, and manage calendars.
Ability to write grammatically correct, business-appropriate letters and email.
Ability to perform mathematical calculations and maintain detailed records.
Ability to accurately enter information in Yardi and organize and maintain files and records.
Ability to understand and follow oral and written instructions.
Ability to remain stationary and walk around Authority grounds and buildings; sit, stand, reach, grasp, move about properties, attend onsite and offsite meetings, communicate in person, in writing, and by telephone, and regularly transport up to 25 pounds.
CPO, COS, or Bended Occupancy Specialist Certification must be obtained within two years of service.
Some positions may require a valid driver’s license and ability to be insured under the Authority’s automobile insurance plan at the standard rate.

Nice To Haves

Ability to speak and understand Spanish is desired.

Responsibilities

Greet visitors, applicants, and residents; answer the office phone professionally, check voicemail, and respond to or elevate calls as needed.
Respond to resident concerns, questions, and requests in a timely manner and take appropriate action to resolve issues.
File, organize, and maintain resident files according to established formats.
Enter and update information in Yardi property management software.
Review and update the waiting list to maintain an active applicant pool and minimize vacancy loss in accordance with applicable regulations.
Prepare documents for lease-signing meetings, court hearings, and other purposes as directed.
Schedule appointments, conduct interviews, and obtain third-party verifications related to annual, interim, gross rent, unit transfer, termination, initial, and move-out certifications in accordance with program rules.
Generate EIV reports.
Generate tenant correspondence and ensure its distribution.
Follow approved processes and procedures and recommend improvements to efficiency.
Work a modified weekly schedule, including overtime and Saturdays as scheduled.
Perform other duties as assigned.