BILINGUAL LEASING AGENT (Affordable Housing)

Bickerdike Redevelopment Corporation•Chicago, IL

2d•$0 - $26

About The Position

The Bilingual Leasing Agent carries out leasing for affordable housing serving low- and moderate-income families. The role includes applicant screening and verification, home inspections, and other leasing-related functions for Bickerdike’s rental housing, with the goal of maintaining low vacancy rates. The agent performs duties in accordance with Bickerdike’s mission and must demonstrate strong customer service, time management, organizational, planning, decision-making, critical-thinking, and emotional self-regulation skills. The position is full-time and non-exempt. It generally follows a Monday–Friday, 9 a.m.–5 p.m. schedule, with evening or weekend hours as needed. The agent works under the general supervision of the Leasing Manager and, in that supervisor’s absence, reports to the Vice President of Property Management or an assigned supervisor.

Requirements

At least 3 years of related leasing experience.
High school diploma or equivalent.
Must be bilingual in English and Spanish.
Low Income Housing Tax Credit experience.
Must have or be willing to obtain a Leasing Agent License.
Strong communication, writing, computer, and executive-functioning skills.
Ability to work with people from varied ethnic and socioeconomic backgrounds.
Willingness to work flexible hours, including evenings or weekends as needed.
Access to a car, a valid driver’s license, and proof of insurance for field work.
Ability to sit for prolonged periods and work on a computer; stand and walk, give tours, and meet with potential tenants; traverse properties with stairs in various weather; operate a vehicle; and lift or move up to 10 pounds.

Nice To Haves

Chicago northside residency within the communities served.

Responsibilities

Under the direction of the Leasing Manager, carry out the application and leasing process for people seeking rental or cooperative housing, including screening applicants against predetermined tenant-selection criteria, preparing eligible cases for tenant selection and appeals committees, marketing and showing apartments, and preparing leases.
Complete required applicant-screening documentation and follow-up, including landlord verifications, home visits, income certifications, and credit and criminal background checks.
Follow leasing policies and procedures; ensure applicant files are reviewed by the Leasing Manager before submission to the Appeals Committee and resident leases are reviewed before execution.
Coordinate annual inspections and follow-up, including filing work orders or billing for tenant damages and addressing failed inspections or housekeeping concerns.
Coordinate assigned waiting lists with the Waitlist Coordinator and Leasing Manager, maintaining accurate status information, tracking move-ins, move-outs and transfers, and carrying out annual updates and waiting-list reopenings.
Prepare and submit required reports to owners, government agencies, funding agencies, and others by applicable deadlines.
Maintain and use electronic and paper records in accordance with internal protocols and HUD, IHDA, tax-credit, and other regulatory requirements, including tenant files, rent rolls, annual inspections, recertification forms, and Class 9 forms.
Staff Appeals Committee and other committee meetings as appropriate.
Report tenant problems, concerns, and complaints to the Leasing Manager.
Perform other relevant duties as assigned.