Leasing Agent (Affordable experienced)

CAPSTONE REAL ESTATE SERVICES, INC.•Dallas, TX

14h

About The Position

The Leasing Agent performs sales and leasing activities to help achieve the community’s revenue and occupancy goals. The role includes greeting and qualifying prospects, conducting tours, processing applications and screening checks, preparing leases and move-in materials, and supporting smooth move-ins and lease signings. The agent inspects apartments before move-in and coordinates outstanding readiness items with maintenance. The position monitors market and competitor conditions, develops and implements marketing plans, and follows community policies for concessions and other occupancy programs. Marketing activities include resident referral and employer outreach programs, internet marketing, and community-specific campaigns. The agent uses on-site property management software to track availability, leasing activity, and prospect and resident information. The Leasing Agent maintains the quality and presentation of the community, model units, amenities, and leasing office; follows up with prospects and new residents; and supports lease renewals by preparing and completing renewal documents on time. The role also responds courteously to resident and client/owner concerns, addresses or routes requests, and promotes a positive image of the community and management company. Employment is contingent on satisfactory criminal history and drug screening results. The employer states that its policies generally exclude applicants with certain criminal convictions or undisclosed criminal history, with possible exceptions in special situations, and applicants who test positive for illegal drug use or alcohol abuse.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time-management skills.
Strong computer skills.
Availability to work weekends.

Responsibilities

Perform sales and leasing activities to support community revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screening checks, preparing lease and move-in packages, and supporting move-ins and lease signings.
Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
Monitor market and competitor conditions and develop and implement marketing plans and occupancy goals.
Follow community policies regarding concessions, specials, and other occupancy programs.
Design and execute marketing activities, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns.
Use on-site property management software to track apartment availability, leasing activity, and resident and prospect information.
Inspect and maintain the presentation of the marketing corridor, leasing tour, show units, model, amenities, and leasing office; communicate upkeep needs to maintenance.
Follow up with prospects and new residents by email, notes, cards, telephone, or other contact to support leasing decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting renewing residents in advance of move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, resolving problems or documenting and conveying requests to the appropriate people.
Promote a positive image of the apartment community and management company.