Housing Navigator Jobs

About The Position

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field.
• Minimum of 2 years of related experience and/or training in homeless services, housing navigation, or case management is preferred.
• Valid driver’s license with a clear record.
• Daily use of a vehicle without prior notice.
• Availability and willingness to travel to various locations as business needs dictate.
• Regular and acceptable attendance.
• Ability to work flexible schedules, including weekends, holidays, and overnight shifts.
• Ability to meet established deadlines, productivity standards, and confidentiality requirements.

Nice To Haves

• Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management.
• Proficiency in Spanish and English, including written and spoken language skills.

Responsibilities

• Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities.
• Research rental markets, maintain housing inventories and landlord databases, recruit landlords, and communicate program benefits.
• Assess housing providers and available units for safety, appropriateness, participant needs, and program requirements.
• Assist clients with housing searches, applications, lease coordination, reasonable accommodation requests, move-in preparation, and required documentation.
• Educate clients about tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills.
• Serve as a liaison between tenants and property owners to address concerns and support positive tenancy outcomes.
• Maintain a caseload of approximately 20–30 clients and provide regular case management, including weekly meetings, engagement tracking, and timely documentation.
• Conduct intake assessments, eligibility screenings, and evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs.
• Develop individualized housing and service plans with short- and long-term goals that promote self-sufficiency, stability, and permanent housing placement.
• Provide strength-based, trauma-informed, client-centered case management using motivational interviewing, harm reduction, crisis intervention, de-escalation, and supportive counseling approaches.
• Assist clients with life skills, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs.
• Facilitate referrals and connections to employment resources, healthcare, mental health services, substance abuse treatment, public benefits, and other community-based services; submit HMIS referrals as appropriate.
• Participate in coordinated entry meetings, case staffing meetings, trainings, and other collaborative activities to advocate for clients and support service delivery.
• Maintain accurate and timely client records, HMIS data, reports, demographic information, travel expenses, discharge plans, and required documentation in accordance with applicable requirements.
• Treat clients with professionalism, patience, cultural sensitivity, compassion, dignity, and respect while meeting deadlines, productivity standards, and confidentiality requirements.
• Provide exceptional customer service by placing the child, family, Veteran, or client first in support of the organization’s mission.
• Perform other duties as assigned.