Housing Navigator I

SHELTER, Inc.•Concord, CA

9d•$29 - $31

About The Position

SHELTER, Inc. is hiring a dedicated Housing Navigator to help participants find stability and housing. The role works with people in multiple programs, including Veterans, people overcoming challenges with alcohol and other drug substances, individuals fleeing domestic violence, and families in need of rapid rehousing. The position is based in Concord, California, and is full-time, non-exempt, with a Monday–Friday schedule of 8/8:30 AM to 4:30/5 PM. Compensation is $28.50–$30.50 per hour. The Housing Navigator provides tenant education and assessment, builds relationships with landlords, and supports participants throughout the housing search, application, lease, and move-in processes. The position also coordinates with landlords, internal support staff, and external vendors; participates in transitional-housing meetings; and maintains accurate participant files and housing-search documentation. SHELTER, Inc. is an equal opportunity employer and encourages applications from people with varied backgrounds, identities, and lived experiences.

Requirements

Knowledge of the Bay Area, Fairfield, or Sacramento rental housing market.
At least 2 years of experience working in an affordable or supportive housing environment, including placement assistance in low-income subsidized or supportive housing arrangements.
Ability to work with underserved populations, which may include people experiencing homelessness, re-entry populations, and people with special needs.
Proficient computer skills, including Microsoft Office Suite (Outlook, Word, and Excel) and typing skills.
Reliable personal transportation and a DMV record that permits the driver to be insured under SHELTER, Inc.’s automobile coverage.
Successfully pass a criminal background check.
Provide TB test clearance.

Nice To Haves

Associate or bachelor’s degree in a related field.
Knowledge of rental subsidy programs such as HUD Project-Based Section 8, Housing Choice Voucher, Tax Credit, Shelter Plus Care, and HOME.
Working knowledge of landlord-tenant law, fair housing regulations, Section 504, and ADA.
Ability to comprehend HUD manuals and regulatory agreements.
Experience with database software; CLARITY and HMIS are a plus.
Bilingual English/Spanish.

Responsibilities

Lead group and individual tenant training on topics including rental-document preparation, tenant rights, Fair Housing, and credit reports.
Create individual assessments and housing case plans, including written recommendations for participants’ housing needs.
Cultivate and maintain relationships with landlords who will rent to program participants.
Maintain a positive company image through professional conduct and timely follow-up.
Identify and refer participants to suitable housing vacancies that meet their needs, qualifications, and habitability standards.
Assist participants with scheduling apartment viewings, submitting rental applications, and following up with property owners.
Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with reviewing leases and moving in.
Act as a liaison between landlords and tenants and coordinate with external vendors.
Communicate with SHELTER, Inc. support-services staff about housing-placement assessments and participants’ status and ability to secure housing.
Attend monthly house meetings with residents in transitional housing and housing staff to work on transition housing plans as needed.
Maintain accurate and current participant files, including documentation and tracking of housing-search referrals.

Benefits

18 days of paid time off.
15 paid holidays, including the employee’s birthday.
100% paid medical insurance for employees through Kaiser, Sutter Health, or Anthem Blue Cross.
Dental and vision insurance paid 100% for employees and 50% for dependents.
100% paid Group Term Life insurance, Accidental Death & Dismemberment, and long-term disability insurance.
Up to $3,000 in tuition reimbursement per year.
403(b) with SHELTER, Inc. matching contribution.
Pet insurance.
Employee Assistance Program.
Discount Marketplace.
Internal growth opportunities.