Housing Stability Resource Navigator/Liaison (Crisis Intervention) - Bilingual Required

Community Action Organization • Tigard, OR

22d • $23 - $25

About The Position

Community Action is a nonprofit organization that provides services to low-income families in housing, homeless services, economic empowerment, family development, and early childhood care and education. Its work aims to eliminate poverty and create opportunities in the Washington County area.

The Housing Stability Resource Navigator/Liaison conducts comprehensive assessments and provides crisis intervention services to low-income households in Washington County. Working across different systems of care, the role uses culturally responsive, trauma-informed, and people-centered practices to promote equitable access to essential services. The position serves people in locations beyond the main office, including schools, homes, and community organizations, and works independently while coordinating with an interdisciplinary team and partner agencies.

Requirements

• High school diploma or equivalent and at least three years of experience in eligibility determination, including phone and face-to-face customer or client intake.
• Full bilingual proficiency in Spanish, both verbal and written.
• Experience de-escalating crisis situations and providing trauma-informed client services.
• Experience coordinating with other professionals and social service agencies.
• Ability to adapt quickly to changing client needs and make independent decisions based on those needs.
• Intermediate computer literacy in MS Word, Excel, Outlook, and related software.
• Demonstrated experience entering data accurately into computer databases.
• Ability to work collaboratively in a diverse work environment and communicate effectively orally and in writing.
• Valid driver's license, good driving record, and proof of insurance for a personal vehicle.

Nice To Haves

• Familiarity with Washington County community resources.
• Experience with client databases, specifically OPUS and/or ServicePoint.

Responsibilities

• Conduct comprehensive assessment interviews by phone or face-to-face with low-income households in Washington County.
• Provide on-site crisis intervention independently and make immediate decisions based on clients’ presenting needs.
• Determine eligibility and initiate referrals for programs such as Rent Assistance, Utility Assistance, CARE Assessment, Community Connect, and Oregon Health Plan navigation.
• Allocate resources based on assessment results and knowledge of Community Action and Washington County resources.
• Work independently as part of an interdisciplinary team that includes staff from partner agencies, such as Providence and the Family Justice Center.
• Provide services outside the main office, including at schools, homes, and community organizations, to promote equitable access.
• Maintain accurate, complete, confidential, and up-to-date records, including data entry into multiple computer systems and statewide client databases.
• Maintain a comprehensive understanding of eligibility requirements for Community Action and community partner programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED