Family Resource Navigator - Help Me Grow (Bilingual Required)

Community Action Organization • Beaverton, OR

6d • $23 - $25

About The Position

Community Action, a nonprofit organization providing housing, homeless services, economic empowerment, family development, and early childhood care and education, is seeking a bilingual Family Resource Navigator for Help Me Grow. The role supports families with young children from prenatal through age six in Washington County. The Navigator serves as an initial contact for families seeking assistance, conducts comprehensive assessments, and connects families with relevant services and resources. The hiring range is $22.86–$25.15 per hour, depending on qualifications.

The Navigator conducts assessments by phone, virtually, or in person; supports program screenings and applications; and provides care coordination, education, and advocacy. The role also involves allocating resources based on assessment results, enrolling individuals in the Oregon Health Plan, maintaining accurate confidential records, and collaborating with service providers and diverse client populations.

Requirements

• At least three years of experience in eligibility determination, including phone and face-to-face client intake and information delivery.
• Fluency in spoken and written English and Spanish.
• Intermediate proficiency with Microsoft Word, Excel, Outlook, and other software programs.
• Data-entry experience and a high degree of accuracy.
• Ability to work effectively with diverse families, de-escalate crisis situations, and provide trauma-informed client services.
• Excellent oral and written communication skills.
• Knowledge of early childhood development and of cultural, geographic, economic, and social issues affecting families.
• Ability to adapt to changing client needs and make independent decisions.
• Experience coordinating with other professionals and social service agencies.
• Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Ability to obtain Oregon ONE Eligibility training, Healthy Families Oregon training, and Find Child Care Oregon referral training within six months.

Nice To Haves

• Step 3 on the Oregon Registry or equivalent.
• Familiarity with Washington County community resources.
• Experience with WellSky.

Responsibilities

• Conduct comprehensive phone-based, virtual, or face-to-face assessment interviews with households in Washington County.
• Connect families to programs including Help Me Grow Prenatal to Three, Healthy Families, Community Action Resource Eligibility Assessment, and Find Child Care Oregon.
• Assist with program screenings and applications in a professional, trauma-informed manner.
• Provide care coordination, education, and advocacy, including information about child development and quality childcare options.
• Allocate resources to households independently based on assessment results and knowledge of Community Action and community resources.
• Enroll individuals in the Oregon Health Plan.
• Maintain accurate and confidential client records across multiple databases.
• Build collaborative relationships with service providers and diverse client populations.

Benefits

• Comprehensive insurance benefits, including free dental coverage and 90% of medical premiums covered by the employer for single coverage plans.
• Bilingual Pay Program.
• 403(b) retirement plan with a 3% employer match.
• Paid vacation, paid sick days, and 13 holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed