Resource Navigator

Mid Michigan Community Action Agency • Surrey Township, MI

4d

About The Position

The Resource Navigator assists low-income individuals and families by providing supportive services intended to promote economic self-sufficiency. The position determines program eligibility, develops action plans and provides referrals, collects and maintains program information and documentation, and builds relationships with community authorities and service providers. The role also supports agency programs at community events, participates in approved professional development, and travels throughout the service area as needed.

The Resource Navigator must protect customer privacy, provide professional customer service, comply with agency policies, and perform other duties as assigned.

Requirements

• Demonstrated oral and written communication skills.
• Proficient computer skills, including Word, Excel, Outlook, PowerPoint, and Internet use.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret instructions provided in written, oral, diagram, or other forms.
• Highly organized and people oriented.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Reliable transportation and a valid driver’s license; provide proof of insurance and pass MMCAA’s Insurance Carriers driving record review/motor vehicle check.
• Comply with the agency’s smoke-free and drug-free policies.
• Understand the importance of daily work attendance.

Nice To Haves

• Associate degree in human services.
• Experience in human services, specifically with low-income populations.
• Bilingual ability.

Responsibilities

• Determine eligibility of low-income households for all Community Action Center programs.
• Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
• Conduct data collection via the empowOR database.
• Complete or collect required program documentation accurately and consistently and in compliance with requirements.
• Attend relevant community events to support agency programs, including evening and weekend events or meetings as needed.
• Develop and maintain positive relationships with relevant public and private authorities and service providers.
• Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities as identified and approved by supervisors.
• Travel throughout the service area as needed.
• Protect customer privacy and keep information obtained during service confidential.
• Provide quality professional customer service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed