Resource Navigator

Mid Michigan Community Action Agency • Farwell, MI

2d

About The Position

The Resource Navigator assists low-income individuals and families by providing supportive services designed to promote economic self-sufficiency. The role determines household eligibility for Community Action Center programs, develops action plans and provides resource referrals, and completes accurate program documentation and data collection. The position also builds relationships with service providers, participates in professional development and community events, and travels throughout the service area as needed. The Resource Navigator must protect customer privacy and provide professional customer service.

Requirements

• Demonstrated oral and written communication skills.
• Proficient computer skills, including Word, Excel, Outlook, PowerPoint, and Internet.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret instructions furnished in written, oral, diagram, or other forms.
• Highly organized and people oriented.
• Successfully clear the DHHS Central Registry and criminal history record check.
• Reliable transportation, a valid driver’s license, proof of insurance, and successful completion of MMCAA’s Insurance Carriers driving record review/motor vehicle check.
• Comply with Agency smoke-free and drug-free policies.
• Understand the importance of daily work attendance.

Nice To Haves

• Associate Degree in human services.
• Experience in human services, specifically with low-income populations.
• Bilingual ability.

Responsibilities

• Determine eligibility of low-income households for all Community Action Center programs.
• Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
• Conduct data collection via the empowOR database.
• Complete or collect required program documentation accurately and consistently, in compliance with requirements.
• Attend relevant community events to support agency programs, including evening and weekend events or meetings as needed.
• Develop and maintain positive relationships with relevant public and private authorities and service providers.
• Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities identified and approved by supervisors.
• Travel throughout the service area as needed.
• Protect customer privacy and hold information obtained while providing services in confidence.
• Provide quality professional customer service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree