Resource & Recovery Navigator

City of Fort Collins•Fort Collins, CO

About The Position

The Resource & Recovery Navigator provides field-based outreach and person-centered support to individuals experiencing opioid use disorder, other substance dependencies, homelessness, mental health challenges, and related barriers to recovery and stability. The position conducts field assessments, develops individualized resource and service connection plans, and provides real-time navigation and warm handoffs to healthcare, treatment, detox, stabilization, harm reduction, housing, and other community services. The Navigator follows up and re-engages people after outreach, overdose, or naloxone events to assess needs and support continued service engagement. The role builds and maintains partnerships with healthcare providers, treatment programs, shelters, housing resources, social service agencies, and other community organizations. It collaborates with law enforcement, courts, justice programs, treatment providers, and community partners on diversion and alternative response, and provides consultation on engagement strategies, harm reduction, diversion options, and available resources. The position participates in team briefings, joint responses, case coordination, and after-action reviews, and documents contacts, assessments, referrals, service connections, follow-up, and outcomes for continuity of care, program evaluation, and grant reporting. The position is full-time and requires willingness to work variable hours, including evenings, weekends, and occasional holidays.

Requirements

In-depth knowledge of opioid use disorder, pharmacology, and opioid agonist therapies.
Knowledge of harm reduction, naloxone education, and trauma-informed care.
Knowledge of and ability to provide case management.
Ability to communicate with a diverse group of community members and service providers.
Proficiency with motivational interviewing, trauma-informed care, and harm reduction.
Ability to provide outreach and intervention support for substance abuse and other mental health disorders.
A college degree or equivalent work experience; some positions may require functionally related certification or advanced degrees.
Six years of experience and/or education related to providing direct services, case management, care coordination, or community-based support to individuals experiencing substance use, mental health, homelessness, or other complex social needs.
Licensed Addiction Counselor (LAC) — State of Colorado.
Valid Colorado driver’s license and satisfactory driving record; background check per agency standards.
Completion and maintenance of Naloxone and Mental Health First Aid training as required.
Willingness to work variable hours, including evenings, weekends, and occasional holidays.

Nice To Haves

Bachelor’s degree in social work, counseling, psychology, human services, behavioral health, or a related field.
Bilingual ability in English and Spanish.
Experience with field-based outreach and opioid-focused support.

Responsibilities

Conduct ground-based outreach and engagement with individuals experiencing opioid use disorder, substance use, homelessness, mental health challenges, and other barriers to recovery and stability.
Build trusting, ongoing relationships by meeting people where they are and providing person-centered support based on their needs, goals, and readiness for services.
Conduct field assessments and develop individualized resource and service connection plans.
Provide real-time resource navigation and warm handoffs to healthcare, treatment, detox, stabilization, harm reduction, housing, and other community-based services.
Provide timely follow-up and re-engagement after outreach, overdose, or naloxone events to assess needs, address barriers, and support continued engagement in services.
Develop and maintain partnerships with healthcare providers, treatment programs, shelters, housing resources, social service agencies, and other community organizations to strengthen referral networks and improve access to recovery resources.
Collaborate with law enforcement, courts, justice programs, treatment providers, and community partners to facilitate diversion, alternative response, and appropriate service connections.
Provide real-time consultation to officers and response partners regarding engagement strategies, harm reduction, diversion options, and available community resources.
Participate in team briefings, joint responses, case coordination, and after-action reviews to support coordinated community response and service delivery.
Maintain accurate and timely documentation of contacts, assessments, referrals, service connections, follow-up, and outcomes to support continuity of care, program evaluation, and grant reporting.

Benefits

Medical, dental, and vision coverage for the employee and eligible family members, effective the first of the month following hire.
Paid vacation, paid holidays, and sick leave.
One-time bank of 40 PTO hours for new full-time Classified and Unclassified Management hires.
Retirement plan with company contributions after a six-month probation period and immediate vesting.
Flexible spending accounts for medical expenses and dependent care.
Employee Assistance Program offering counseling and legal and financial assistance.
Life insurance and short-term and long-term disability coverage.
Wellness program and workout facilities.
Employee and family onsite health clinic.
Learning and development opportunities at all organizational levels, with opportunities for career mobility.
Collaborative work environment.