Recovery Support Navigator

High Point & SEMCOA • Hyannis, MA

18h

About The Position

The Recovery Support Navigator works in High Point’s Community Based Recovery Services (CBRS) program in Hyannis/Cape Cod. CBRS supports people as they continue recovery in their communities, including people transitioning from addiction treatment or Section 35 facilities. The role provides client-centered case management and recovery support, coordinates with clients, families, providers, and community agencies, and completes required service and billing documentation. The position is full-time, works 8:00 a.m. to 4:30 p.m., requires travel, and includes mileage reimbursement. The pay rate is $28.20–$31 per hour, dependent on education and experience.

High Point & Affiliated Organizations is a health and human service agency focused on treating and preventing substance use disorders and mental illness. It offers inpatient, outpatient, residential, and community-based services throughout Southeastern Massachusetts, as well as services for survivors of abuse and violence and families experiencing homelessness. The organization describes its approach as recognizing each person’s inherent goodness, worth, and dignity, with the goal of helping individuals and families make personal changes and improve their quality of life.

Requirements

• Ability to work collaboratively with alcohol- and drug-dependent clients from diverse legal, social, economic, ethnic, cultural, and racial backgrounds, as well as with family members, insurance providers, and outside providers.
• Ability to maintain healthy boundaries.
• Knowledge of appropriate confidentiality policies and procedures.
• Knowledge of basic office skills, including use of a phone, fax machine, and copy machine, and filing.
• Ability to work independently without direct supervision while adhering to the program’s team approach.
• Strong verbal, written, and organizational skills.
• Basic computer skills and familiarity with software programs, including ability to learn, use, and train others on HPTC’s electronic medical record.
• Bachelor’s degree in psychology or a related field, or case management experience.
• Bachelor’s degree or lived experience of substance abuse and recovery.
• Valid driver’s license and ownership of a car.

Nice To Haves

• At least one year of related job experience is preferred.

Responsibilities

• Comply with federal regulations, HIPAA, 42 CFR Part 2, and confidentiality requirements for alcohol and drug abuse patients.
• Follow applicable HPTC policies and program procedures, including those concerning ethics, boundaries, and the duties of the role.
• Maintain client and staff safety and security, and promptly contact the Program Director or authorities in a crisis or emergency.
• Attend required trainings, staff meetings, and supervision meetings.
• Provide client-centered case management and CSP services identified in needs assessments and service plans, such as transportation, 12-step meetings, and connections to medical, counseling, and court appointments.
• Coordinate with regional HPTC outpatient units on client education, program approach, and CSP sign-ups in accordance with the Initiation policy.
• Coordinate a monthly regional group activity.
• Provide 24-hour on-call coverage through the program rotation.
• Use Motivational Interviewing and Recovery Coaching in client encounters.
• Maintain the required level of productivity and billable hours.
• Collaborate with outside providers as indicated.
• Obtain insurance authorizations and requests for additional units within required time frames.
• Complete and document needs assessments, service plans, encounter notes, service delivery reports, billing sheets, and expense reports accurately and on time.
• Document client progress and submit a weekly schedule within required time frames.
• Develop community contacts and cooperative networks with community groups and agencies.
• Coordinate with other departments and facilities to support quality care for clients.
• Cooperate with other health and social service agencies to increase community services.
• Perform other duties assigned by the Program Director.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability
• Discounted auto, home, and renters insurance
• 403(b) retirement plan
• FSA and DCA
• PFML
• Employee Assistance Program
• Bonuses and referral incentives
• Free and discounted courses to become a licensed counselor or recovery coach
• Company-paid CEU trainings, with education days to complete CEUs
• Free meals at select programs when available
• Unmatched leave time; full-time employees can earn up to three weeks in their first year
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time