Recovery Support Navigator
About The Position
The Recovery Support Navigator works in High Point’s Community Based Recovery Services (CBRS) program in Hyannis/Cape Cod, supporting people as they work on recovery in their communities. Services may include additional support for clients transitioning back into the community after addiction treatment or a Section 35 facility. The role provides client-centered case management and recovery support, coordinating services and connections with healthcare providers, community agencies, and other resources. Travel is required, with mileage reimbursement. The position is full-time, with a listed shift of 8:00 a.m. to 4:30 p.m., and participates in a program rotation providing 24-hour on-call coverage. High Point & Affiliated Organizations is a health and human service agency focused on treating and preventing substance use disorders and mental illness. It offers inpatient, outpatient, residential, and community-based services throughout Southeastern Massachusetts, as well as services for survivors of abuse and violence and families experiencing homelessness.
Requirements
- Ability to work collaboratively with alcohol- and drug-dependent clients from diverse legal, social, economic, ethnic, cultural, and racial backgrounds, as well as with family members, insurance providers, and outside providers.
- Ability to maintain healthy boundaries.
- Knowledge of appropriate confidentiality policies and procedures.
- Knowledge of basic office skills, including use of a phone, fax machine, and copy machine, and filing.
- Ability to work independently without direct supervision while adhering to the program’s team-based approach.
- Strong verbal, written, and organizational skills.
- Basic computer skills and familiarity with software programs, including the ability to learn, use, and train on HPTC’s electronic medical record.
- Bachelor’s degree in Psychology or a related field, or case management experience, as stated in the position listing.
- Bachelor’s degree or lived experience of substance abuse and recovery, as stated in the qualifications section.
- Valid driver’s license and ownership of a car.
Nice To Haves
- At least one year of related job experience is preferred.
Responsibilities
- Comply with federal regulations, HIPAA, and 42 CFR Part 2 requirements for confidentiality of alcohol and drug abuse patient records.
- Follow applicable HPTC policies and program procedures, including those concerning ethics, boundaries, and role duties.
- Maintain the safety and security of clients and staff, and promptly contact the Program Director or authorities in a crisis or emergency.
- Attend mandatory trainings, staff meetings, and supervision meetings.
- Provide client-centered case management CSP services identified in needs assessments and service plans, including transportation and connections to 12-step meetings, medical and counseling appointments, and court.
- Coordinate with regional HPTC outpatient units to educate clients about and facilitate sign-ups for the CSP program in accordance with the Initiation policy.
- Coordinate a monthly regional group activity.
- Provide 24-hour on-call coverage as part of the program rotation.
- Use Motivational Interviewing and Recovery Coaching in client encounters.
- Maintain the required level of productivity and billable hours.
- Collaborate with outside providers and obtain insurance authorizations and requests for additional units within required time frames.
- Complete and document needs assessments, service plans, encounter notes, service delivery reports, billing sheets, expense reports, client progress, and weekly schedules accurately and on time.
- Develop community contacts and cooperative networks with community groups and agencies.
- Coordinate with other departments and facilities to support quality care, and cooperate with health and social service agencies to increase community services.
- Perform other duties as assigned by the Program Director.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability
- Discounted auto, home, and renters insurance
- 403(b) retirement plan
- FSA and DCA
- PFML
- Employee Assistance Program
- Bonuses and referral incentives
- Free and discounted courses to become a Licensed Counselor or Recovery Coach
- Company-paid CEU trainings with education days to complete CEUs
- Free meals at select programs when available
- Unmatched leave time; full-time employees can earn up to three weeks in the first year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
